Yadira Zamarripa
Royse City,TX
Summary
Experienced with developing comprehensive training materials and programs that enhance workforce skills. Utilizes innovative instructional techniques to engage learners and achieve training objectives. Track record of effective communication and collaboration with cross-functional teams.
Overview
6
6
years of professional experience
Work History
Training Technician
Dallas County Tax Office
02.2023 - 09.2024
- Evaluated employee progress through assessments, providing feedback to improve performance and advance skillsets.
- Increased productivity levels by identifying performance gaps and devising targeted training programs.
- Streamlined training processes, creating more user-friendly documentation and easily accessible online resources.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated store Point of Sale software.
- Supervised staff by training, scheduling, coaching and boosting morale.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
Customer Service Lead Trainer
Dallas County Tax Office
07.2021 - 02.2023
- Boosted employee retention rates by creating an engaging and supportive work environment.
- Mentored junior employees in developing their problem-solving skills, fostering a culture of continuous learning and development within the team.
- Established clear expectations around performance standards along with providing appropriate resources needed for success.
- Conducted regular evaluations of team members, offering constructive feedback and personalized coaching to drive professional growth.
Customer Service Representative
Dallas County Tax Office
11.2018 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
Education
High School Diploma -
Inspired Vision High School
Dallas05-2017
Skills
- Feedback management
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Conflict resolution
Languages
Spanish
Professional Working
Timeline
Training Technician
Dallas County Tax Office
02.2023 - 09.2024
Customer Service Lead Trainer
Dallas County Tax Office
07.2021 - 02.2023
Customer Service Representative
Dallas County Tax Office
11.2018 - 07.2021
High School Diploma -
Inspired Vision High School
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