Yadira Zapoteco
Santa Ana,CA
Summary
Customer-oriented individual with remarkable administrative skills and a talent for managing priorities. Individual with ability to schedule and prioritize responsibilities.
Overview
7
7
years of professional experience
Work History
Personal Banker
Wells Fargo
12.2022 - Current
- Assist customers with account inquiries and transaction processing.
- Learned banking products to effectively educate clients on services available.
- Support daily operations by handling cash transactions
- Collaborate with team members to enhance customer service experiences.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Followed up with customers to gather feedback and provide additional assistance.
Co Manager
Little Caesars Pizza
06.2018 - 05.2023
- Assisted in daily operations to ensure team performance and customer satisfaction.
- Coordinated staff schedules, enhancing workflow efficiency and coverage during peak hours.
- Trained new employees on operational procedures and service standards
- Monitored inventory levels, ensuring timely restocking
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Accomplished multiple tasks within established timeframes.
Education
Bachelor Of Arts - Criminal Justice
California State University Fullerton
Fullerton, CA07.2025
Skills
- Customer service
- Customer satisfaction
- Cash handling
- Interpersonal skills
- Verbal and written communication
- Multitasking Abilities
- Work well under pressure
- Active listener
- Time management
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
12.2022 - Current
Co Manager
Little Caesars Pizza
06.2018 - 05.2023
Bachelor Of Arts - Criminal Justice
California State University Fullerton
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