Dynamic professional with a robust background in healthcare and insurance. Skilled in data interpretation and industry trends, effectively communicating with clients and mentoring staff to elevate service standards and operational excellence.
Overview
8
8
years of professional experience
Work History
Insurance Supervisor
Wao Insurance Group Inc
Hialeah, FL
04.2025 - Current
Supervised daily operations, ensuring compliance with insurance regulations and company policies.
Trained and mentored junior staff on insurance processes and customer service best practices.
Reviewed policy applications for accuracy, identifying discrepancies to mitigate risks.
Managed client communications, addressing inquiries and resolving issues efficiently.
Doctor
Martin Chang Puga
Nuevitas, Cuba.
08.2018 - 03.2023
Diagnosed and treated diverse patient conditions, ensuring comprehensive care and recovery plans.
Led patient consultations, demonstrating effective communication and empathetic engagement.
Developed treatment protocols based on evidence-based practices, improving patient outcomes.
Mentored junior doctors and medical interns, fostering professional growth and skill development.
Diagnosed and treated patients suffering from chronic conditions.
Evaluated clinical procedures regularly, identifying areas for improvement in patient care standards.
Conducted community health outreach programs, promoting preventive care and wellness initiatives.
Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
Facilitated recovery, providing personalized rehabilitation advice and follow-up care that improved patient quality of life.
Collaborated with public health agencies on community outreach programs promoting wellness initiatives targeting specific population needs.
Insurance Supervisor at Progressive Insurance - Mayfield Village Service CenterInsurance Supervisor at Progressive Insurance - Mayfield Village Service Center