Yady Quin Talavera
San Diego,CA
Summary
Customer-focused food service professional with over 4 years of experience, including 2 years as Shift Lead. Led teams to deliver exceptional guest experiences while maintaining high operational standards in fast-paced environments. Skilled in cash handling, team coordination, and training, with a commitment to efficiency and a positive workplace culture.
Overview
7
7
years of professional experience
Work History
Kennel Technician
The Milo Foundation
Richmond, CA
01.2025 - 08.2026
- Provided daily care for up to 40+ animals, including feeding, watering, cleaning kennels, and monitoring health and behavior.
- Administered medications and followed veterinary treatment plans under supervision by medical staff.
- Provided 30 minute to 1 hour walks for 20 dogs each day.
- Assisted in the intake process of new animals, including bathing and behavioral assessments.
- Maintained a clean, safe, and sanitary environment in compliance with animal welfare regulations and shelter protocols.
- Observed and documented changes in animal behavior or health, and reported promptly to veterinary or supervisory staff.
- Assisted in the intake process of new animals, including bathing and behavioral assessments.
- Assisted with basic grooming tasks, including bathing, brushing, and nail trimming.
- Collaborated with volunteers and other staff to ensure animals received adequate socialization and enrichment.
- Trained in safe animal handling techniques to reduce stress and prevent injuries for both animals and staff.
- Supported adoption events by preparing animals and educating potential adopters on care and behavior.
Pet Associate (Pet Hotel)
PetSmart
Dublin, CA
09.2024 - 12.2025
- Provided compassionate care for pets by monitoring their health, behavior, and comfort during their stay.
- Conducted feeding, exercise routines, and check-in for pets, ensuring individualized attention based on each animal's needs.
- Supervised group play sessions, ensuring the safety of all animals through vigilant monitoring and prompt intervention when necessary.
- Delivered exceptional customer service by communicating with pet owners, addressing concerns, and providing updates on their pets' well-being.
- Assisted in check-in and check-out processes, including verifying vaccination records, creating schedules, and explaining pet care procedures.
- Supervised group play sessions, ensuring the safety of all animals through vigilant monitoring and prompt intervention.
- Supported team operations during peak times, by managing multiple tasks to maintain high standards of care and customer satisfaction.
- Documented pets' daily activities and health observations, kept detailed records for staff and pet owners.
Shift Lead
Panda Express
San Diego, CA
08.2022 - 07.2024
- Led a team of 5+ counter staff and cooks in daily operations, created team game-plans and delegated tasks effectively
- Trained new employees in company procedures, fostering a culture of excellence in customer service and operational efficiency
- Delivered exceptional customer service, cultivating relationships with regular customers and driving high retention rates
- Processed over 600 orders daily, enhancing efficiency through proactive problem-solving and team management
- Streamlined operations by leveraging extensive knowledge of store inventory and optimizing workflows
- Ensured timely and accurate order deliveries by coordinating supply orders and monitoring fulfillment processes
- Managed cash-handling procedures, coordinated nightly bank deposits, and maintained accurate end-of-day sales records
- Supervised sanitation of dining areas, restrooms, and kitchen equipment, ensuring a safe and welcoming environment for customers and staff
- Exercised sound decision-making in handling emergencies, resolving customer concerns, and organizing team efforts in the absence of a manager
Service and Kitchen Team
Panda Express
San Diego, CA
01.2020 - 08.2021
- Provided exceptional customer service by greeting guests, taking accurate orders, ensuring prompt resolution of inquiries and concerns, and providing a helpful and welcoming attitude to all customers.
- Maintained high-quality food standards by preparing and cooking menu items according to company recipes and safety guidelines, ensuring consistent customer satisfaction.
- Operated the register and handled cash, credit, and digital transactions accurately, ensuring financial accountability by balancing tills at end of shifts.
- Supported kitchen operations by managing food prep, monitoring inventory levels, and restocking supplies to ensure efficient workflow.
- Ensured a clean and sanitary workspace by adhering to health and safety protocols, including cleaning kitchen equipment and dining areas.
- Assisted in fulfilling catering and large-scale orders, collaborating with team members to meet deadlines efficiently.
Education
Lincoln High School
San Diego, CAAutomotive Technician
United Education Institute
San Diego, CASkills
- Animal handling
- Medication administration
- Behavior assessment
- Animal behavior assessment
- Pet care
- Kennel sanitation
- Safety protocols
- Customer service
- Team leadership
- Fluent in Spanish and English
Timeline
Kennel Technician
The Milo Foundation
01.2025 - 08.2026
Pet Associate (Pet Hotel)
PetSmart
09.2024 - 12.2025
Shift Lead
Panda Express
08.2022 - 07.2024
Service and Kitchen Team
Panda Express
01.2020 - 08.2021
Lincoln High School
Automotive Technician
United Education Institute