Yael Chenard
Spring Hill,Florida
Summary
Versatile Business Development Executive recognized for spearheading dramatic sales increases with robust customer acquisition strategies. Leverages many years of experience and top-notch relationship-building abilities to connect with customers and build lasting partnerships. Navigates complex negotiations and closes high-value deals with skill and strategic mindset.
Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Coaches and Mentors
Chase Bank HLA
09.2023 - Current
- Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
- Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships
- Builds role as the internal and sales teams and maintains excellent relationships with clients.
- Advised on methods for effective conflict resolution techniques to ensure productive working environments.
- Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances.
Find potential clients
Family First Funding / Cross Country Mortgage
11.2022 - 07.2023
- Executed strategic sales plans to expand customer base and revenue.
- Performed daily tasks on Microsoft Word, Excel, and Outlook.
- Assisted clients with making the most informed, most financially beneficial decision concerning their mortgage, handled personal and sensitive financial documents, as well as performing the ability to make and close warm sales calls.
- Recommended loan approvals and denials based on customer loan application reviews.
- s.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborated with marketing team to create promotional materials for target customers.
- Established relationships with key clients, while maintaining existing customer base.
Worked directly with builder
FBC / RMC / MLO
04.2018 - 10.2022
- Worked directly with builder to establish relationships with clients and offer the best loan terms for their situation, helped salespeople retain customers by maintaining relationships.
- Supervise junior staff to efficiently process paperwork and communicate with clients in a timely manner.
- Increased capture rate to increase business for builders and sales
- I had multiple communities and sales managers. I had the highest loan volume in our area.
- Formed positive and trustworthy relationships with clients as we explored financial options that best suited their needs.
- Securities and cash settlement activities: Procedures to reconcile cash and securities holdings.
- Evaluated the loan and credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations.
- Worked collaboratively with the loan team regarding the conditions of loans and rates.
- Multiple-year Presidents Club winner. Form relationships with salespeople and realtors.
Thorough in gathering borrower information
Atlantic Bay Mortgage MLO
11.2015 - 04.2018
- Thorough in gathering borrower information, also verifying loan documents and reviewing file documentation to guide each loan from pre-approval to closing
- Negotiate terms and conditions of applicable mortgage solutions
- Interview applicants and originate loans as necessary
- Assist in coaching fellow bankers to improve performance
- Negotiate terms and conditions of applicable mortgage solutions Interview applicants and originate loans as necessary.
Home Mortgage Consultant
PNC Mortgage
12.2014 - 10.2015
- Assess clients mortgage needs by interviewing them and developing a client relationship Advise new and existing clients on available loan programs Analyze clients’ financial data to determine eligibility Act as a liaison between clients and other employees to ensure the best in customer services Knowledge of securities processing practices and standards
- Manage documentation of loan processes and applications
- Solicit business from existing and potential clients Negotiate terms and conditions of applicable mortgage solutions Interview applicants and originate loans as necessary
- Coach Bankers on how to solicit and find opportunities while assisting customers and offer solutions and benefits
Personal Banker IIII
Suntrust Bank Inc
11.2014 - 05.2014
- Find opportunities for different types of loans
- Auto, Personal Credit Lines, Mortgage Refinances and purchase loans Identifying the needs of customers and then working hard to meet or even exceed them
- Working hard to market and sell the banks products like mortgages, loans and insurance etc
- Monitoring customer accounts
- Maintaining all quality and procedural standards within the branch Keeping an eye on competitor activity
- Managing the day-to-day running of the branch
- Assisted monitoring huddles and motivated employees to hit goals
- Visiting business customers Assist in coaching fellow bankers to improve performance.
Home Mortgage Consultant
Wells Fargo Bank
- 05.2014
- Assess clients mortgage needs by interviewing them Advise new and existing clients on available loan programs Analyze clients’ financial data to determine eligibility Act as a liaison between clients and other employees to ensure the best in customer services Manage documentation of loan processes and applications
- Securities processing and improvement implementation Solicit business from existing and potential clients Negotiate terms and conditions of applicable mortgage solutions Interview applicants and originate loans as necessary
- Coach Bankers on how to solicit and find opportunities while assisting customers and offer solutions and benefits
Mortgage Banker
JP Morgan Chase
Tampa, Fl
07.2012
- Solicit existing and new customers for purchase and refinance of home loans
- Offer customers our various mortgage products and assist the customer with finding the best product to fit their needs
- Also, the main point of contact from application through closing Coach Bankers on how to solicit and find opportunities while assisting customers and offer solutions and benefits
- Identifying the needs of customers and then working hard to meet or even exceed them
- Working hard to market and sell the banks products like mortgages, loans and insurance etc
- Customize reports used to present information to management
- Monitoring customer accounts
- Maintaining all quality and procedural standards within the branch Keeping an eye on competitor activity
- Managing the day-to-day running of the branch
- Assisted monitoring huddles and motivated employees to hit goals
- Visiting business customers Assist in coaching fellow bankers to improve performance.
Education
B.A., Program in Business/Psychology -
University of Phoenix
Phoenix, AZ01.2012
Skills
- Management
- Sales
- Customer service
- Organization
- Attention to detail
- Self-motivation
- Professional development
- Problem resolution
- Positive issue resolution
- Bilingual (English & Spanish)
- Financial analysis
- Product knowledge
- Consultative skills
- Mortgage loan originations
- Relationship building
- Financial planning
- Credit repair
- Loan application reviews
- Policy formulation
- Operation gap identification
- Cash and securities reconciliation
- Loan conditions evaluation
- Presidents club winner
- Realtor relationship development
- Loan origination
- Loan documentation management
- Coaching and mentoring
- Marketing and sales
- Customer account monitoring
- Branch management
- Competitor analysis
- Business relationship building
- Decision-making
- Business operations understanding
- Competitor knowledge
- Integrity and honesty
- People management
- Sales performance monitoring
- Customer satisfaction
Professionalexperience
Possessing the ability to build strong business relationships with individual and corporate clients. Able to make effective decisions. Having a excellent understanding of business operations. In-depth knowledge of competitors and their products and services. Having high levels of integrity and honesty. Experience of leading a branch-based financial sales team. Excellent people management skills. Monitoring the sales ability and performance of new or existing financial products. Working hard to ensure customer satisfaction.
Languages
Fluent in English and Spanish
References
Available upon request
Accomplishments
- Presidents club 3 years in a row
Languages
Spanish
Professional
Skills
- CRM Sales Force
- Microsoft Office
- Social Media
Timeline
Coaches and Mentors
Chase Bank HLA
09.2023 - Current
Find potential clients
Family First Funding / Cross Country Mortgage
11.2022 - 07.2023
Worked directly with builder
FBC / RMC / MLO
04.2018 - 10.2022
Thorough in gathering borrower information
Atlantic Bay Mortgage MLO
11.2015 - 04.2018
Home Mortgage Consultant
PNC Mortgage
12.2014 - 10.2015
Personal Banker IIII
Suntrust Bank Inc
11.2014 - 05.2014
Mortgage Banker
JP Morgan Chase
07.2012
Home Mortgage Consultant
Wells Fargo Bank
- 05.2014
B.A., Program in Business/Psychology -
University of Phoenix
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