Yael Vera
1527 Orchard Park Cir Apt 201,FL
Summary
Focused, professional, and knowledgeable in devising innovative solutions to diverse business concerns and goals. A strategic and forward-thinking leader with a self-motivated and tactical mindset. Excels in building relationships and critical thinking, with a determined and decisive nature. Versatile Housekeeping Supervisor who works effectively with a diverse staff, building rapport and fostering team collaboration. Bilingual with strong attention to detail and confident leadership in janitorial work. Motivates, trains, and manages teams to meet expectations every day. Extensive knowledge of chemical handling, safety, and cleaning procedures ensures a safe and efficient work environment. Organized and dependable, successfully manages multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Goal is to secure a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized. 3 years of hospitality experience as a highly-qualified Housekeeping Supervisor, dedicated to providing high-quality and efficient housekeeping operations to meet all guest needs.
Sales professional with strong background in customer engagement and relationship building. Known for effectively driving sales through persuasive communication and adaptability to changing market conditions. Highly reliable team player committed to achieving sales targets and fostering collaborative environments.
Overview
9
9
years of professional experience
Work History
Door-to-Door Sales Representative
Aptive Environmental Pest Control
Miami, FL
04.2024 - Current
- Fostered customer rapport to drive additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed documentation smoothly to finalize sales.
- Used scripts or persuasive sales techniques to convince clients in purchasing Pest Control .
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
Retail Supervisor
CVS Pharmacy
105 S Pepple Beach Blvd, Sun City Center Fl 33573
10.2022 - 01.2024
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
EVS Supervisor
Brandon Regional Hospital
119 Oakfield Dr, Brandon Fl 33511
06.2023 - 11.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
EVS Housekeeper
South Shore Hospital
4016 Sun City Center Blvd Sun City Center Fl 33573
08.2022 - 07.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
EVS Floor Technician
Sarasota Memorial Hospital
11700 S Tamiami Trail, Sarasota Fl 34239
08.2021 - 07.2022
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collaborated with other EVS staff members to provide comprehensive cleaning services throughout the facility.
Cook Trainer
Bob Evans Restaurant
102 Commercial Center Dr, Ruskin Fl 33573
01.2016 - 08.2020
- Trained cooks to maintain clean, organized and sanitary workstations.
- Supported management strategies to build cooperative and skilled kitchen team.
- Cooked same meals over and over during shifts with exact quality results.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Implemented training for front-of-house team members to understand kitchen procedures.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Enhanced food quality by consistently monitoring ingredient freshness and implementing proper storage techniques.
EVS Housekeeper
Tampa General Hospital
1 Tampa General Cir, Tampa Fl 33606
01.2020 - 07.2020
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
Education
Lennard High School
Ruskin, FLSkills
- Cleaning Practices
- Staff Evaluations
- Employee Evaluations
- Task Assignment
- Waste Removal
- Communication
- Problem Solving
- Friendly, Positive Attitude
- Fluent in Spanish
- Customer Service
- Supervision and Leadership
- Organization
- Store Organization
- Staff Training and Development
- Employee Motivation
- Goal Setting and Achievement
Additional Information
Reference: Alicia 813-310-8788
David 727-340-5099
Donald 727-656-1515
Enrique 813-325-8018
Laura 941-276-4355
Orlando 347-780-6642
Timeline
Door-to-Door Sales Representative
Aptive Environmental Pest Control
04.2024 - Current
EVS Supervisor
Brandon Regional Hospital
06.2023 - 11.2023
Retail Supervisor
CVS Pharmacy
10.2022 - 01.2024
EVS Housekeeper
South Shore Hospital
08.2022 - 07.2023
EVS Floor Technician
Sarasota Memorial Hospital
08.2021 - 07.2022
EVS Housekeeper
Tampa General Hospital
01.2020 - 07.2020
Cook Trainer
Bob Evans Restaurant
01.2016 - 08.2020
Lennard High School