YAELI MUNOZ
Allentown,PA
Summary
Results-oriented key-holder with a proven track record at Cotton On, specializing in employee oversight and exceptional customer service. Demonstrated success in driving team performance through strategic task delegation and effective store recovery processes, optimizing front-end operations. Skilled in sales proficiency, consistently achieving store goals and KPIs while fostering strong relationships with both peers and management. Committed to enhancing operational efficiency and team collaboration to achieve broader business objectives.
Overview
3
3
years of professional experience
Work History
Key Holder
Cotton On
Allentown, US
08.2023 - Current
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed
- Supported store manager in achievement of store goals and KPIs
Crew Member
Playa Bowls
Union City, US
08.2022 - 08.2023
- Kept restaurant lobby, front counter and working area neat and clean throughout shift
- Wiped down counters and equipment, swept and refilled
- Interacted pleasantly with guests to deliver quality customer service
- Drove team success by quickly completing assigned tasks
- Helped customers find specific products, answered questions and offered product advice
Sales Associate
Party City
Union City, US
10.2021 - 10.2022
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Built and maintained relationships with peers and upper management to drive team success
Education
High School Diploma -
High Tech High School
Secaucus, NJ06.2023
Some College (No Degree) - Psychology
Lehigh Carbon Community College
Schnecksville, PASkills
- Employee oversight
- Store recovery processes
- Task delegation
- Customer service
- Sales proficiency
- Front-end operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Key Holder
Cotton On
08.2023 - Current
Crew Member
Playa Bowls
08.2022 - 08.2023
Sales Associate
Party City
10.2021 - 10.2022
High School Diploma -
High Tech High School
Some College (No Degree) - Psychology
Lehigh Carbon Community College
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