Christina Sams
Lebanon ,TN
Summary
Dynamic retail professional with extensive experience at Boot Barn, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring staff, enhancing team performance, and implementing effective sales strategies. Adept at resolving conflicts and fostering long-term customer relationships, driving increased satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Key Holder
Boot Barn
04.2025 - 10.2025
- Trained new staff on customer service standards and sales techniques to enhance team performance.
- Executed visual merchandising strategies to optimize product presentation and drive sales revenue.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Oversaw daily opening and closing procedures, ensuring compliance with operational standards and safety protocols.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Area Supervisor
Ross Stores
01.2024 - 05.2025
- Developed schedules to optimize team efficiency and meet store performance goals.
- Analyzed sales data to identify trends, implementing strategies to enhance product placement.
- Conducted regular audits of inventory levels, reducing discrepancies through improved tracking methods.
- Collaborated with management to execute merchandising plans, boosting visual appeal of displays.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping experience.
- Led team meetings to communicate objectives and promote alignment with company initiatives.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Assistant Manager
Cato’s
08.2023 - 12.2023
- Collaborated with team to enhance store layout and product presentation.
- Ensured compliance with safety standards during daily operations.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Developed promotional displays to increase product visibility and sales.
- Conducted regular audits to maintain accurate inventory records.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Education
High School Diploma -
Barry Tatum Academy
Lebanon,TN05.2023
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Alarm systems
- Daily reporting
- Team training and development
- Staff training
- Safety enforcement
- Team member development
- Task delegation
- Sales proficiency
- Employee scheduling
- Loss prevention
- Sales coaching
- Loss prevention strategies
- Marketing initiatives
- Promotional campaigns
- Product ordering
- Product demonstrations
- Personnel scheduling
- Scheduling coordination
- Team building
- Sales quotas
- Store operations oversight
- Drawer counting
- Employee oversight
- Opening and closing coordination
- Front end operations
- Relationship building
- Employee training
- Flexible work schedule
- Sales floor organization
- Handling complaints
- Basic mathematics
- Cash handling and reconciliation
- Store reset and recovery
- Sales leadership
- Problem anticipation and resolution
- Goal setting and achievement
- POS terminal operation
Timeline
Key Holder
Boot Barn
04.2025 - 10.2025
Area Supervisor
Ross Stores
01.2024 - 05.2025
Assistant Manager
Cato’s
08.2023 - 12.2023
High School Diploma -
Barry Tatum Academy