YAFANG WU
Cypress
Summary
Dynamic and results-driven professional with extensive experience as a Restaurant Manager at China Taste and Nail Salon Manager at Oscar Liberty Spa Nail Salon. Proven track record in operations management and customer service, enhancing client satisfaction and driving repeat business. Skilled in problem-solving and optimizing workflows for efficiency and profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager & Owner
China Taste
06.2017 - 10.2024
- Successfully managed all aspects of a Chinese takeout restaurant for 7 years, including food preparation, order fulfillment, and customer service.
- Established strong relationships with suppliers, ensuring the consistent delivery of goods and services at competitive prices.
- Developed and curated a diverse menu, featuring both traditional and contemporary Chinese dishes to cater to various dietary preferences.
- Trained and supervised restaurant staff, ensuring consistency in food quality, customer service, and adherence to health standards.
- Focused on customer satisfaction, fostering a loyal customer base and positive referrals.
- Delivered exceptional customer service, promptly addressing issues to ensure repeat business.
- Streamlined daily operations to optimize efficiency, reduce costs, and maintain quality.
- Oversaw financial operations, including budgeting, payroll, and accounting, ensuring profitability and sustained business growth.
- Ensured compliance with all local health and safety regulations, maintaining a clean and sanitized environment in both the kitchen and dining areas.
Nail Salon Manager & Technician
Oscar Liberty Spa Nail Salon
04.2011 - 10.2015
- Accomplished Nail Salon Manager with 6 years of experience providing high-quality nail care services, including manicures, pedicures, gel and acrylic nails, and custom nail art.
- Ensure client satisfaction by delivering personalized services in a clean, safe, and welcoming salon environment.
- Lead a team of junior nail technicians, offering guidance on advanced nail techniques and ensuring adherence to sanitation best practices.
- Foster long-term relationships with clients, resulting in increased repeat business and referrals.
- Oversee salon operations, including inventory control, product restocking, and front desk assistance, to maintain an efficient workflow.
- Managed and motivated employees, ensuring productivity and engagement in their work.
- Accomplished multiple tasks within established timeframes while maintaining high-quality service.
- Optimize client scheduling to maximize time efficiency and provide timely services.
- Comply with health and safety regulations, including sterilizing tools and disinfecting workstations.
- Maintained a professional, organized, and safe environment for both employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly and maintaining open lines of communication.
Education
Associate of Arts - Business Administration And Management
MinJiang University
Fuzhou, China06-2009
Skills
- Operations management
- Customer service
- Schedule management
- Problem-solving abilities
- Collaboration and teamwork
Certification
Nail Specialty License
Waxing License
Languages
English
Limited Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Restaurant Manager & Owner
China Taste
06.2017 - 10.2024
Nail Salon Manager & Technician
Oscar Liberty Spa Nail Salon
04.2011 - 10.2015
Associate of Arts - Business Administration And Management
MinJiang University
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