Yagaira Resendez
Avondale,AZ
Summary
Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.
Overview
5
5
years of professional experience
Work History
Area Manager
Ross Dress for Less
Phoenix, AZ
03.2023 - 07.2024
- Provided guidance on the implementation of new policies and procedures in stores.
- Monitored and evaluated district performance to ensure goals were met.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Mentored team members by demonstrating best practices for sales and customer service.
Front End Supervisor
Ross Dress for Less
Goodyear, AZ
12.2021 - 03.2023
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Trained new employees in customer service techniques and store policies.
Fast Food Worker
in n out
Avondale, AZ
08.2019 - 12.2021
- Communicated effectively with co-workers to ensure smooth workflow.
- Operated cash register to process customer payments accurately and efficiently.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ03-2021
Skills
- Controlling costs
- Team Development
- Verbal and written communication
- Time Management
- Cash Handling
- Positive and professional
Languages
Spanish
Native/ Bilingual
Timeline
Area Manager
Ross Dress for Less
03.2023 - 07.2024
Front End Supervisor
Ross Dress for Less
12.2021 - 03.2023
Fast Food Worker
in n out
08.2019 - 12.2021
High School Diploma -
Agua Fria High School
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