Yaghaira Flores
San Diego,CA
Summary
Customer service representative with expertise in complaint resolution and product promotion. Committed to delivering exceptional service through strong communication, ensuring customer needs are met efficiently. Strong experience using modern technology to support daily tasks, fast paced and quick learner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Translator and Interpreter
Chick Fill A
San Diego, CA
02.2023 - Current
- Resolved customer complaints with empathy and effective communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted available products and services to customers during service, account management and order calls.
Childcare Volunteer/Tutor, Special Needs Students
Olivewood Elementary
San Diego, CA
01.2022 - 01.2023
- Supervised children's activities during school hours and ensured safety.
- Assisted teachers with lesson preparation and classroom management tasks.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Helped students review and understand previous lessons to make connection with new lesson.
Retail Merchandiser
Amazon
San Diego, CA
06.2020 - 06.2021
- Used company provided mobile technology to perform basic job functions.
- Inspected stores regularly for proper stocking and display of products.
- Analyzed sales data to adjust product placement and inventory levels for optimal performance.
Education
Southwestern College
Chula Vista, CASome College (No Degree) - Language Interpretation And Translation
Southwestern College
Chula Vista, CASkills
- Customer issue resolution
- Product promotion
- Team collaboration
- Multi-line telephone operations
- Typing 38 wpm
- Microsoft office expertise
- Punctuality and reliability
- Spreadsheets
- Data entry accuracy
- Document translation
- Bilingual communication
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Certificate of achievement Legal Interpretation-Basic (English/Spanish)
Timeline
Customer Service Representative/Translator and Interpreter
Chick Fill A
02.2023 - Current
Childcare Volunteer/Tutor, Special Needs Students
Olivewood Elementary
01.2022 - 01.2023
Retail Merchandiser
Amazon
06.2020 - 06.2021
Southwestern College
Some College (No Degree) - Language Interpretation And Translation
Southwestern College