Yahaira Baez
Jamaica,NY
Summary
Compassionate and detail-oriented Human Services professional with a Bachelor's. degree and experience supporting diverse populations through crisis response,
documentation, and client coordination. Strong background in communication, conflict resolution, and maintaining sensitive records. Experienced in working with stakeholders, managing case-related documentation, and providing client-centered support in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Security Operations Coordinator
Silverstein Properties, Inc
New York, NY
08.2020 - Current
- Coordinated responses to incidents involving tenants and visitors, prioritizing safety and timely conflict resolution.
- Analyzed and recorded incidents meticulously, safeguarding sensitive and confidential information throughout the reporting process.
- Addressed tenant issues to enhance satisfaction and foster positive relationships within the community.
- Engaged with internal teams and external partners to identify and resolve safety-related challenges effectively.
- Oversaw organization and management of records pertaining to investigations and ongoing concerns.
- Facilitated crisis response initiatives in high-pressure environments.
- Supported budget tracking and reporting, contributing to financial accuracy and resource allocation.
Security Administrator
Allied Universal Security Services
New York, NY
05.2017 - 08.2020
- Assisted in managing incidents and ensuring proper documentation and follow-up
- Provided direct support to clients, tenants, and visitors in a professional manner
- Maintained communication between multiple stakeholders to resolve concerns
- Supported administrative processes including documentation, scheduling, payroll, and reporting
Sales Manager
Sunglass Hut
New York, NY
09.2003 - 05.2017
- Fostered strong connections with customers to enhance satisfaction and loyalty through attentive service.
- Trained and mentored staff, supporting team development
- Investigated and resolved customer inquiries, fostering a positive service experience.
Education
Bachelor of Science - Human Services
Touro College
New York, NY06.2019
Skills
- Case Documentation
- Client Support
- Crisis Intervention
- Conflict Resolution
- Community Resources
- Report Writing Recordkeeping
Timeline
Security Operations Coordinator
Silverstein Properties, Inc
08.2020 - Current
Security Administrator
Allied Universal Security Services
05.2017 - 08.2020
Sales Manager
Sunglass Hut
09.2003 - 05.2017
Bachelor of Science - Human Services
Touro College