Yahaira Cardenas Avila
Dallas,United States
Summary
Licensed esthetician with over 10 years of experience in enhancing membership retail and service revenue within fitness, wellness, and spa sectors. Proven expertise in staff training and mentoring, achieving consistent success in upselling and exceeding retail targets. Skilled in managing scheduling and inventory to optimize operations while ensuring health and safety compliance, resulting in improved client retention and operational efficiency.
Overview
11
11
years of professional experience
Work History
Esthetician
Massage Envy
12.2025 - Current
- Perform customized, results-driven facials and advanced treatments (extractions, chemical exfoliation, facial massage) tailored to client concerns.
- Conduct thorough consultations to assess skin type, set treatment goals, and track client progress.
- Recommend professional-grade home-care routines and retail products, consistently meeting or exceeding add-on and retail sales targets.
- Maintain accurate client records and treatment notes to ensure continuity of care.
- Manage back-bar supplies and monitor retail inventory to optimize stock levels and displays.
- Enforce state-board sanitation and disinfection protocols and maintain a clean, welcoming treatment environment.
Receptionist
Massage Envy
08.2025 - Current
- Greet clients and create a professional, welcoming first impression.
- Manage appointment scheduling, confirmations, and walk-ins in a high-volume environment to maximize daily bookings.
- Consistently upsell memberships, service enhancements, and retail products to support revenue goals.
- Process check-ins, checkouts, payments, and POS transactions accurately and efficiently.
- Handle high call volume—answering questions and booking appointments—while resolving client concerns to ensure satisfaction and retention.
- Maintain organization and cleanliness of the front desk and lobby; assist with inventory restocking and product displays.
- Collaborate with service providers and management to support smooth daily operations.
Host
Puttshack
02.2025 - 08.2025
- Welcomed guests and maintained high-energy hospitality standards.
- Managed reservations and waitlists using digital booking systems to optimize seating flow.
- Coordinated guest movement between gaming and dining areas to ensure timely service and positive experiences.
- Provided accurate wait-time estimates and communicated updates proactively.
- Assisted guests with check-in, explaining game rules and technology features.
- Promoted specials and events to increase guest engagement and sales; collaborated with FOH team to maintain a seamless experience.
- Maintained cleanliness and organization of front desk, restrooms, and lobby areas.
Receptionist
Anchor Animal Hospital
12.2022 - 12.2024
- Managed appointment scheduling, patient records, and multi-line phones to keep daily operations running smoothly.
- Handled billing, invoices, and explained visit charges clearly to pet owners.
- Filled prescriptions, labeled medications, and maintained organized pharmacy records.
- Provided compassionate communication and updates to pet owners, including support during euthanasia appointments.
- Assisted vet techs with animal care, feeding, bathing, weighing, and vitals during boarding and treatments.
- Coordinated room availability and supported clinical staff to improve patient flow.
Mobile Expert
T-Mobile
05.2021 - 06.2022
- Delivered personalized customer service by identifying needs and recommending wireless plans, devices, and accessories to fit usage and budget.
- Educated customers on product features, data plans, and promotions to drive informed purchasing decisions.
- Processed activations, upgrades, and account changes accurately using point-of-sale systems.
- Troubleshot basic device and network issues to improve customer satisfaction and retention.
- Handled cash and card transactions, explained financing options, and maintained accurate sales records.
- Maintained visual merchandising standards, organized inventory displays, and collaborated with team members to meet store performance goals.
- Stayed current on technology, promotions, and company policies to provide up-to-date recommendations and support.
Front Desk
Total Woman Gym and Spa
04.2018 - 03.2020
- Greeted members and guests with a friendly, professional demeanor, ensuring a welcoming atmosphere.
- Checked clients in for gym access, classes, and spa appointments; scheduled and confirmed services to optimize bookings.
- Promoted and sold memberships, spa services, and retail products using consultative sales techniques.
- Handled client inquiries via phone and email, resolved concerns, and escalated issues when necessary to maintain satisfaction.
- Assisted with daily reports, cash handling, and closing procedures while maintaining accurate records.
- Ensured spa and gym areas met cleanliness and sanitation standards and restocked front-desk supplies and retail inventory.
Assistant Manager
Planet Fitness
06.2016 - 04.2018
- Supervised day-to-day operations to meet performance, quality, and service standards.
- Recruited, interviewed, hired, and trained employees to build an effective front-line team.
- Established team priorities, maintained schedules, and monitored staff performance to drive accountability.
- Conducted regular inventory counts, managed cash intake, and prepared deposits to maintain financial accuracy.
- Performed facility walkthroughs to ensure cleanliness, safety, and brand standards were upheld.
- Supported local marketing initiatives and traveled to assist with opening new locations to ensure operational readiness.
- Collaborated with regional management and franchise ownership to align operations with company goals.
Front Desk
Planet Fitness
09.2015 - 06.2016
- Greeted guests at the front desk and managed the check-in process with a friendly, professional approach.
- Operated a multi-line telephone system to handle high call volume and assist members.
- Confirmed appointments, communicated with clients, and maintained up-to-date client records.
- Performed cleaning and sanitation procedures to maintain a safe environment.
- Utilized sales techniques to convert leads and promote memberships.
Education
Esthetician License - undefined
Career Academy of Beauty
Garden Grove, CA05.2024
High School Diploma - undefined
School of Continuing Education
Cypress, CA06.2020
Skills
- Membership development and upselling
- Safety compliance expertise
- Mentorship and onboarding strategies
- Customer experience enhancement
- Excellence in service support
- Scheduling efficiency
- Relationship management in business
- Retail sales proficiency
LANGUAGES
English - Native speaker
Spanish - Native speaker
Timeline
Esthetician
Massage Envy
12.2025 - Current
Receptionist
Massage Envy
08.2025 - Current
Host
Puttshack
02.2025 - 08.2025
Receptionist
Anchor Animal Hospital
12.2022 - 12.2024
Mobile Expert
T-Mobile
05.2021 - 06.2022
Front Desk
Total Woman Gym and Spa
04.2018 - 03.2020
Assistant Manager
Planet Fitness
06.2016 - 04.2018
Front Desk
Planet Fitness
09.2015 - 06.2016
Esthetician License - undefined
Career Academy of Beauty
High School Diploma - undefined
School of Continuing Education