Yahaira Endo

• Assisted customers with inquiries, concerns, and problem resolution
• Provided accurate information about products, services, and company policies
• Documented customer interactions and updated account information
• Processed refunds and reprints for customer orders in accordance with company policies
• Entered and maintained accurate call data and customer information in company systems

• Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
• Provided timely, courteous and knowledgeable responses to information requests.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product

and service transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Made outbound calls to customers who expressed interest in company services.

• Provided excellent customer service to guests during order pickup.
• Managed multiple orders efficiently in a fast-paced environment.
• Ensured accurate packaging of food items for takeout orders.
• Maintained cleanliness and organization of the to-go station.