Yahaira Machado
Cutler Bay
Summary
Results-driven banking professional with 15+ years of experience at Chase and over 5 years in leadership roles. Proven expertise in branch operations, team leadership, regulatory compliance, and client relationship management. Recognized for driving operational excellence, improving team performance, and delivering exceptional customer experiences. Strong candidate for Branch Manager with a track record of acting leadership, staff development, and achieving business goals.
Overview
18
18
years of professional experience
Work History
Branch Operations Lead (BOL)
Chase Bank
Miami
03.2023 - Current
- Lead daily branch operations, ensuring compliance with banking regulations, policies, and audit standards
- Supervise and support frontline staff, providing coaching to improve performance and customer experience
- Partner with branch leadership to drive business results, including deposit growth and client retention
- Manage operational risk by enforcing internal controls, conducting audits, and resolving discrepancies
- Act as a key decision-maker in the absence of the Branch Manager
- Oversee scheduling, workflow efficiency, and branch readiness
Personal Banker
Chase Bank
Miami
05.2009 - 03.2023
- Built and maintained strong client relationships through personalized financial solutions
- Opened and managed checking, savings, CD accounts, and credit products
- Consistently met and exceeded sales and service goals
- Acted as Manager-on-Duty, leading staff meetings, handling escalations, and supervising operations
- Ensured compliance with bank policies and procedures
- Identified client needs and recommended appropriate financial products
Branch Account Manager
CitiFinancial
Miami
01.2008 - 01.2009
- Assisted clients with personal and mortgage loan services
- Sold insurance products during loan closing processes
- Supported collections and account management
- Developed and maintained client relationships
Education
High School Diploma -
Homestead Senior High School
Skills
- Branch Operations Management
- Team Leadership & Coaching
- Sales & Relationship Building
- Regulatory Compliance & Risk Management
- Customer Experience Excellence
- Staff Training & Development
- Conflict Resolution
- Microsoft Office
Leadership Highlights
- Acted as Branch Manager designee, overseeing operations and staff in leadership absence
- Coached team members to improve sales performance and customer satisfaction
- Maintained strong audit and compliance performance with minimal operational risk issues
Timeline
Branch Operations Lead (BOL)
Chase Bank
03.2023 - Current
Personal Banker
Chase Bank
05.2009 - 03.2023
Branch Account Manager
CitiFinancial
01.2008 - 01.2009
High School Diploma -
Homestead Senior High School