YAHAIRA OBJIO
Avon,MA
Summary
Dynamic and results-driven Resident Services Director with over 20 years of experience in leading community-based programs, case management, and resident engagement initiatives. Expertise in staff supervision, program development, and forging strategic partnerships to enhance service delivery. Proven track record of empowering residents, improving social and wellness outcomes, and fostering inclusive, culturally competent environments. Recognized for exceptional leadership, advocacy, and innovative program design that drives community impact.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Resident Services Program Director
Inquilinos Boricuas en Acción (IBA)
05.2019 - Current
- Lead and supervise a team of Resident Services Coordinators, overseeing case management and community programming.
- Design and implement programs for seniors, families, and youth, focusing on social, emotional, and physical wellness.
- Advocate for residents, ensuring culturally competent and empowering services.
- Collaborate with Property Management to sustain stable tenancy and compliance with leases.
- Prepare management reports, budgets, and grant documentation.
- Increase resident participation in programs, outreach, and leadership initiatives.
Resident Services Coordinator
Inquilinos Boricuas en Acción (IBA)
01.2019 - 05.2019
- Provided case management and coordinated resources to support resident wellbeing and lease compliance.
Forensic Social Worker
Family and Children Social Unit – Court House
05.2010 - 12.2017
- Conducted social assessments, rehabilitation planning, and counseling for juvenile offenders and families.
- Advised judges, facilitated workshops, and coordinated interventions to strengthen family systems.
Instructor, Supervised Practicum I
Ana G. Mendez University – Puerto Rico
08.2015 - 12.2016
- Supervised Master’s level social work students in clinical and field practicum experiences.
Social Worker Supervisor
Family Department of Puerto Rico
04.2004 - 04.2010
- Managed a team of 10 social workers, conducted evaluations, and oversaw case planning and execution.
- Coordinated with family courts and agencies to ensure effective child protection services.
Social Worker
Family Department of Puerto Rico
06.2001 - 03.2004
- Investigated child abuse, neglect, and special conditions; coordinated interventions and legal processes.
Social Worker / Child Protective Investigator
Social Emergencies of Puerto Rico, FASE Inc.
07.2000 - 06.2001
- Conducted child safety investigations, prepared reports, and coordinated interventions with legal authorities.
Education
Master’s - Social Work
Interamerican University
01.2004
Bachelor’s - Arts & Humanities, Major: Social Work
University of Puerto Rico
01.1999
Skills
- Resident Services Leadership & Program Management
- Case Management & Advocacy
- Community Engagement & Outreach
- Staff Supervision, Mentorship & Training
- Grant Writing & Fundraising
- Crisis Intervention & Conflict Resolution
- Strategic Planning & Performance Metrics
- Cultural Competency & Inclusive Practices
- Microsoft Office & Data Reporting
- Ethical practice
- Resource optimization
- Staff collaboration
- Maintaining privacy
Accomplishments
- Led programs improving social and wellness outcomes for hundreds of participants.
- Increased resident participation in programming by 40% through innovative outreach strategies.
- Secured grants and funding to sustain critical services and expand program reach.
- Built and mentored high-performing teams, fostering accountability and professional growth.
Certification
Certificate, Social Impact Management & Leadership | 2022
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Resident Services Program Director
Inquilinos Boricuas en Acción (IBA)
05.2019 - Current
Resident Services Coordinator
Inquilinos Boricuas en Acción (IBA)
01.2019 - 05.2019
Instructor, Supervised Practicum I
Ana G. Mendez University – Puerto Rico
08.2015 - 12.2016
Forensic Social Worker
Family and Children Social Unit – Court House
05.2010 - 12.2017
Social Worker Supervisor
Family Department of Puerto Rico
04.2004 - 04.2010
Social Worker
Family Department of Puerto Rico
06.2001 - 03.2004
Social Worker / Child Protective Investigator
Social Emergencies of Puerto Rico, FASE Inc.
07.2000 - 06.2001
Bachelor’s - Arts & Humanities, Major: Social Work
University of Puerto Rico
Master’s - Social Work
Interamerican University
Awards
Ricanne Hardian Awards – Outstanding Leadership in Community Services.
2025 NERSC Excellence in Service Community Impact Award – Excellence in Resident Advocacy and Program Innovation.
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