Yahaira Perez
Cheektowaga,New York
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Senior Program Operations Assistant
Catholic Charities
Buffalo, New York
03.2016 - Current
- Managed the receptionist area, including greeting visitors, responding incoming calls and in-person requests for information.
- Managed office inventory and placed new supply orders.
- Entered department monthly billing and client information into New York State Connections database and Erie County Case Management database.
- Responded to legal requests by the family court system, children and family services and lawyers in a timely manner.
- Supported department director in completion of daily tasks by creating documents, organizing meeting and schedules.
- Assisted in managing client intake processes, ensuring accurate data entry and documentation.
- Facilitated communication between departments to improve collaboration on service delivery initiatives.
- Streamlined daily operations by organizing schedules and coordinating meetings for team members.
Receptionist
The Amberleigh Assisted Living
Amherst, New York
09.2017 - 06.2018
- Managed front desk operations, ensuring smooth daily workflow and efficient guest check-in processes.
- Coordinated communication between residents, families, and staff to enhance service delivery and resident satisfaction.
- Implemented appointment scheduling system, improving accuracy in managing resident activities and services.
- Trained new reception staff on operational procedures and customer service protocols to maintain high-quality service standards.
- Responded to inquiries from residents and visitors, providing information and support to enhance overall experience.
- Answered phone promptly and directed incoming calls to correct offices.
Operations Assistant
Maid Pro
Williamsville, New York
05.2012 - 03.2016
- Managed daily office operations and maintenance of equipment.
- Coordinated scheduling and logistics for cleaning teams to optimize service delivery efficiency.
- Streamlined communication between clients and staff, enhancing response times and customer satisfaction.
- Assisted in training new hires on operational procedures and company standards to ensure consistency.
- Developed inventory management processes that reduced supply costs while maintaining necessary stock levels.
- Analyzed feedback data to identify areas for process improvement, leading to enhanced service delivery strategies.
- Implemented quality control checks to uphold service standards and client expectations consistently.
Education
Some Courses - Medical Administrative Assistant
Bryant & Stratton College
NY05.2013
Skills
- Organization skills
- Office administration
- Scheduling
- Data entry
- File management
- Administrative support
Timeline
Receptionist
The Amberleigh Assisted Living
09.2017 - 06.2018
Senior Program Operations Assistant
Catholic Charities
03.2016 - Current
Operations Assistant
Maid Pro
05.2012 - 03.2016
Some Courses - Medical Administrative Assistant
Bryant & Stratton College