Yahaira Rodriguez
Summary
Highly motivated employee with desire to take new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Combining management and customer service expertise in Office Administration
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Specialist
ABBA Adult Day Health
Leominster
05.2025 - Current
- Conducted comprehensive intake assessments to evaluate client needs and preferences.
- Developed strong relationships with families to facilitate seamless care transitions.
- Coordinated communication between clients, families, and care providers to ensure service alignment.
- Implemented efficient documentation processes for client records.
- Coordinated patient intake processes to ensure timely service delivery and accurate data collection.
Surgical Scheduler
North Worcester Gastroenterology
Leominster, MA
11.2024 - 05.2025
- Scheduled surgical procedures, coordinating between physicians and patients to optimize clinic workflow.
- Managed appointment calendars, ensuring timely patient access and efficient resource allocation.
- Communicated with insurance providers to verify coverage and obtain necessary pre-authorizations for surgeries.
- Developed and maintained accurate records of surgical schedules, enhancing data integrity and accessibility.
Intake Specialist
Active Life ADULT DAY CARE
Fitchburg, MA
10.2017 - 11.2024
- Use computers for various applications, such as database management and Word processing.
- Answer telephones and give information to callers, take messages, or Transfer Calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information.
- Updating paperwork, or maintaining documents, such as attendance records, Correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the Appropriate persons according to their needs.
- Schedule and confirm appointments for clients, customers.
- Direct or conduct recruitment, hiring and training of personnel.
- Complete Health insurance verification and other forms.
Education
GED -
Lorenz High School
3 2012
Skills
- Medical Scheduling
- Data Entry
- Intake Experience
- Insurance Verification
- Phone Etiquette
- HIPAA
Certification
- Certified Phlebotomy Technician
- Certification #: 179671-163-602-5714
- Effective Date: 2021-11-04
- Expiration Date: 2023-11-04
Languages
Bilingual - Fluent
Timeline
Intake Specialist
ABBA Adult Day Health
05.2025 - Current
Surgical Scheduler
North Worcester Gastroenterology
11.2024 - 05.2025
Intake Specialist
Active Life ADULT DAY CARE
10.2017 - 11.2024
GED -
Lorenz High School