Yahaira Saldana
BROWNSVILLE,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed person with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
Brownsville, TX
12.2023 - 02.2024
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Barista Shift Supervisor
Caribou Coffee
Chaska, MN
07.2023 - 10.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Oversaw food preparation, production and presentation according to quality standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Received payments from customers and returned correct change when necessary.
- Assisted customers in selecting beverages based on their preferences.
Cleaner
Mypillow
Shakopee, MN
08.2016 - 10.2023
- Checked inventory for required supplies and made lists for needed cleaning products.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Followed safety processes for all manual and electric cleaning equipment.
- Created inventory checklists and stocked housekeeping carts.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Collected trash from floors within hallways, bathrooms and work areas.
- Serviced, cleaned and restocked restrooms.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Education
High School Diploma -
Chaska High School
Chaska, MN06-2009
Skills
- Data Entry
- Computer Proficiency
- Retail Marketing
- Active Listening
- Professional Appearance
- Customer Service
- Attention to Detail
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Representative
Maximus Call Center
12.2023 - 02.2024
Barista Shift Supervisor
Caribou Coffee
07.2023 - 10.2023
Cleaner
Mypillow
08.2016 - 10.2023
High School Diploma -
Chaska High School
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