Yahaira Saldana Buendia
BROWNSVILLE,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed person with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Maximus
Brownsville, TX
12.2023 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Barista Shift Supervisor
Caribou Coffee
Chaska, MN
07.2021 - 10.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Oversaw food preparation, production and presentation according to quality standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Received payments from customers and returned correct change when necessary.
- Assisted customers in selecting beverages based on their preferences.
Cleaner
Mypillow
Shakopee, MN
08.2016 - 10.2023
- Checked inventory for required supplies and made lists for needed cleaning products.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Followed safety processes for all manual and electric cleaning equipment.
- Created inventory checklists and stocked housekeeping carts.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Collected trash from floors within hallways, bathrooms and work areas.
- Serviced, cleaned and restocked restrooms.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Education
High School Diploma -
Chaska High School
Chaska, MN06.2009
Skills
Data Entry
Computer Proficiency
Retail Marketing
Active Listening
Professional Appearance
Customer Service
Attention to Detail
Languages
Spanish
Professional
English
Professional
Education and Training
other
Timeline
Customer Service Representative
Maximus
12.2023 - Current
Barista Shift Supervisor
Caribou Coffee
07.2021 - 10.2023
Cleaner
Mypillow
08.2016 - 10.2023
High School Diploma -
Chaska High School