Xavian Cruz
Yonkers,NY
Summary
Dynamic and engaging, I excelled at Sky Zone Trampoline Park by enhancing customer experiences and resolving issues with a friendly, positive attitude. Mastered complaint resolution and maintained stringent health standards, significantly improving guest satisfaction. Skilled in both conflict resolution and ensuring safety, I consistently delivered memorable visits for all guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Sky Zone Trampoline Park
Yonkers, NY
03.2022 - Current
- Assisted customers in the selection of appropriate trampolines for their needs.
- Ensured compliance with local health codes and other applicable regulations.
- Organized events for groups using the facility's trampoline area.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Resolved customer complaints regarding use of the facility's trampolines promptly and professionally.
- Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
- Assisted guests with special needs, ensuring accessibility and safety.
Education
High School Diploma -
Saunders Trades And Technical
Yonkers, NY06-2024
Skills
- Complaint resolution
- Cleaning
- Order preparation
- Conflict resolution
- Sales and marketing
- Positive attitude
- Friendly, positive attitude
- Attention to detail
- Menu planning
- Food presentation
- Dietary restrictions
- Cooking methods
Certification
- culinary arts completion
Timeline
Team Member
Sky Zone Trampoline Park
03.2022 - Current
High School Diploma -
Saunders Trades And Technical
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