Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yahaira (Jay) Rodriguez

Larchmont,NY

Summary

Leasing professional with strong focus on effective communication, tenant relations, and property management. Proven lean ability to collaborate with teams, adapt to changing needs to make improvements, and achieve results. Skilled in lease renewal negotiations, exceptional customer service skills, resolving tenant issues with diplomacy and efficiency. Reliable, flexible and consistently delivering high-quality outcomes in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Leasing Specialist

Capstone Properties LLC
10.2023 - 03.2025
  • Managing all apartment leads to qualifying prospects, conducting tours, processing applications, credit screening, criminal background checks on Weimark, preparing move-in packet, ensuring a smooth resident move-in, signing lease upon move in date, staying current with fair housing laws and attending all compliance trainings.
  • Inspecting units prior to resident move-in to ensure apartments are in great condition and promoting marketing specials to prospects.
  • Property management software Iloveleasing.com to track unit availability, resident and capture demographic and other information about existing and future residents
  • Ensuring units meet standards for show quality by daily inspecting the unit, communicating with maintenance team, appealing show unit and/or model and amenities, and preparing the leasing office for is in presentable condition
  • Follow-up with prospects and new residents to ensure satisfaction by sending e-mail, making telephone calls or other contacts to finalize decisions to lease and/or renewal
  • Assisting property manager with lease renewal letters 90 days prior, contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed in time

Corporate Co Host Property Manager (Part-Time)

Furnish Finders, Airbnb & VRBO
01.2019 - 04.2024
  • Staging, setting up units and consulting landlords / homeowners for corporate short-term / long term rental housing to traveling professionals
  • Managing guest services, communicating via app to ensure guest safety compliance and exceptional service is provided
  • Scheduling cleaning specialist to clean units upon check in and check outs
  • Managing budgets on excel spreadsheet & inspecting units are well maintained to code of standards
  • Accounts receivable for new purchases that are made, updating and entered on budget sheet
  • Entering claims to insurance company for any damages that may occur to the unit within a 14-day time period, collecting any proof of evidence to ensure approved claims are completed and timely payouts are made to owners
  • Responding to public reviews online are answered accurately and in a professional manner

Prior Authorization Specialist

Fidelis Care
03.2020 - 10.2023
  • Responsible for all aspects of the prior authorization process
  • Responsibilities included collecting all the necessary documentation, contacting the provider or patient for additional information and completion of the required prior authorization to proceed with testing
  • Complete, timely, and accurate identification and submission
  • Interacted with providers, insurance companies, patients, as necessary, to request for prior authorizations
  • Responsible for documenting account activity, updating patient and claim information
  • Demonstrated proficiencies with the facets billing system to ensure all functionalities are utilized for the most efficient processing of claims and identifies prior authorization trends and/or issues resulting in delayed claims processing
  • Provided the highest level of customer service to internal and external support

Administrative Assistant II

Mount Sinai Hospital
10.2019 - 03.2020
  • Scheduled patient pre-op and post-op operative appointments before surgery on IDX database
  • Managed doctors' surgery calendar on outlook
  • Communicated with patients via email and telephone regarding nutritionist appointments
  • Responsible for attending all Hospital compliance training and meeting deadlines

Office of Student Assistance

Pace University
07.2017 - 10.2019
  • Verified student records scanned / indexed archived to database system xtender and banner
  • Communicated with student via web help desk for up-to-date medical immunization compliance, prior to start of semester for student health records
  • Attended staff meeting on Skype business and maintained compliance for FERPA (Family Education Rights and Privacy Act)
  • Provided students with all requests for transcripts records, dates of attendance and diploma verification for employer on SCH (National Student Clearing House)

Resolution Specialist / Legal Administrator

Cavalry Portfolio Services LLC
03.2014 - 07.2017
  • Verified credit card debt affidavits and ensuring quality assurance for compliance purposes
  • Attended meetings and compliance training required by the FDCPA (Fair Debt Collection Practice Act)
  • Attention to detail to verify and determine status of Affidavit to reject or approve
  • Maintained up to date business records in our system, before filing complaint to proceed in court and ensured that customer may have been dismissed from Bankruptcy and or other status immunity from being sued in court, following all state law regulations
  • Responsible for signing affidavits, with notary that were approved in the database system and notarized 60 - 100 affidavits per day

Patient Registrar

New York-Presbyterian Hospital
11.2012 - 04.2013
  • Registered out-patients for chemotherapy and verified medical insurance on Eagle database system
  • Registered patient on IDX and printed labels for doctors and nurses upon patient arrival
  • Prioritized registrations, data entry, filed, faxed, emailed, and ordered medical supplies
  • Requested future appointments on IDX and called insurance to authorize patient coverage for chemotherapy

Assistant Office Manager

Hope Ambulette Services Inc.
03.2010 - 10.2012
  • Confirmed status of all patients and verified eligibility in the database system e Paces
  • Called and confirmed patients next day pick up appointment
  • Data entry, organized, filed, faxed documents and organized schedule
  • Checked status of health insurance Medicaid, Medicare and other health care providers insurance

Membership Service Representative /Clerk Associate

YMCA
05.2008 - 02.2010
  • Processed all program and childcare registration, billing and increased membership revenue sales
  • Provided customer service support to all program members, directors, parents and residents
  • Greeted members in an exceptional and professional manner to potential new members
  • Recorded cashier end of shift report and submitted to drop box for next day bank deposit
  • Provided membership tours, ordered office supply, inventory and daily attendance verification

Childcare Teachers Assist /After School Supervisor

YWCA
02.2004 - 05.2008
  • Ensured excellent, quality childcare and maintained a prestige reputation throughout the organization
  • Attended all staff meetings and all required training
  • Supervised children, afternoon staff, ensured school safety and prepared daily nutrition meals
  • Planned afternoon lesson activities and submitted daily reports to parents

Education

Certification - Paralegal Law Studies

Pace University
New York, NY
03-2017

Associate of Applied Science -

Westchester Community College
Valhalla, NY
06-2016

Skills

  • Leasing reports
  • Tenant issue resolution
  • Goal oriented
  • Property inspections
  • Telephone and email etiquette
  • Fair housing regulations
  • Email communication
  • Housing regulations
  • Rent collection
  • Marketing units on social media platforms
  • Property management
  • Application processing
  • Property showing

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Leasing Specialist

Capstone Properties LLC
10.2023 - 03.2025

Prior Authorization Specialist

Fidelis Care
03.2020 - 10.2023

Administrative Assistant II

Mount Sinai Hospital
10.2019 - 03.2020

Corporate Co Host Property Manager (Part-Time)

Furnish Finders, Airbnb & VRBO
01.2019 - 04.2024

Office of Student Assistance

Pace University
07.2017 - 10.2019

Resolution Specialist / Legal Administrator

Cavalry Portfolio Services LLC
03.2014 - 07.2017

Patient Registrar

New York-Presbyterian Hospital
11.2012 - 04.2013

Assistant Office Manager

Hope Ambulette Services Inc.
03.2010 - 10.2012

Membership Service Representative /Clerk Associate

YMCA
05.2008 - 02.2010

Childcare Teachers Assist /After School Supervisor

YWCA
02.2004 - 05.2008

Certification - Paralegal Law Studies

Pace University

Associate of Applied Science -

Westchester Community College

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Yahaira (Jay) Rodriguez