Yahdiel De Jesus
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Flooring Associate
Chris Lee Flooring
01.2023 - Current
- Enhanced customer satisfaction by providing personalized flooring recommendations based on individual preferences and needs.
- Expedited project completion timelines by coordinating efficiently with installation teams and suppliers.
- Assisted in resolving customer complaints, ensuring timely resolutions while maintaining positive relationships.
- Collaborated effectively with colleagues during large-scale projects, streamlining communication between team members for consistent progress updates.
Twitch/Youtube Content Creator
Self-Employed
06.2021 - 07.2023
- Increased website traffic by consistently producing high-quality, SEO-optimized content.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Ensured compliance with copyright laws through diligent attribution practices when utilizing external sources in content creation projects.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
Fulfillment Expert/General Merchandising DBO
Target
03.2020 - 04.2021
- Timely completion of online orders
- Improved salesfloor aesthetic to attract guests
- Problem solving with guests through phone and in person.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Ensured the safety of employees by maintaining a clean, organized work environment and following best practices in warehouse operations.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Central Distribution Team Leader
Church of God Publications Curriculum/Shipping Department
04.2015 - 02.2020
- Decision making for in-store stock.
- Facilitated smooth communication between warehouse and sales teams, ensuring accurate and timely order fulfillment.
- Mentored junior team members, contributing to their professional growth and improved overall team performance.
- Conference consultant and sales.
- Customer service (face to face and through phone).
- Shipping products across the world through different companies.
- Square system proficient.
Education
Pastoral Ministry B.A. -
Lee University
Cleveland, TN05.2018
Skills
- Problem-solving capabilities
- Communication and interpersonal skills
- Quality control and assurance
- Inventory management
- Adaptability and flexibility
- Attention to detail
- Team collaboration
Summary Of Skills
Computer Proficient; Microsoft Office and other software/hardware., Strong verbal & written communication; comfortable presenting in front of groups; cooperative team member., Quick learner; attentive to detail; organized; efficient and accurate; empathetic listener; respond well to criticism; high priority on self-development and personal growth; budgeting; strong work ethic; bilingual in Spanish.
Languages
Spanish
Professional Working
Timeline
Flooring Associate
Chris Lee Flooring
01.2023 - Current
Twitch/Youtube Content Creator
Self-Employed
06.2021 - 07.2023
Fulfillment Expert/General Merchandising DBO
Target
03.2020 - 04.2021
Central Distribution Team Leader
Church of God Publications Curriculum/Shipping Department
04.2015 - 02.2020
Pastoral Ministry B.A. -
Lee University