Yahida Sambrano
Dilley,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
12.2022 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained regular and consistent attendance and punctuality.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Substitute Teacher
Dilley Independent School District
11.2019 - 05.2020
- Collaborated with other educators to plan and review instruction.
- Implemented classroom management techniques to maintain positive learning environment.
- Strengthened parent-teacher communication through proactive outreach via conferences, phone calls, and email updates on student progress.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Monitored student behavior and administered discipline as needed.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Secretary
A & D Express Lube
08.2012 - 08.2018
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Performed research to collect and record industry data.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Facilitated communication between departments for improved collaboration and project success.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
High School Diploma -
Dilley High School
Dilley, TX05.2012
Skills
- Hospitality and Professionalism
- Customer Retention
- Conflict Mediation
- Adaptive and creative
- Conversant in English and Spanish
CCD Volunteer 2021-Present
Confirmation Teacher Aid in 2021-2022
1st Communion Teacher Aid in 2022-2023
1st Communion Head Teacher in 2023-Present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
12.2022 - Current
Substitute Teacher
Dilley Independent School District
11.2019 - 05.2020
Secretary
A & D Express Lube
08.2012 - 08.2018
High School Diploma -
Dilley High School
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