Summary
Overview
Work History
Education
Tech Skills
Certification
Timeline
Generic

Yahiness Knight

St.Louis,MO

Summary

Results-driven professional with 2 years of experience managing high-volume orders and operating forklifts, while mastering inventory software and databases. Proven ability to streamline operations, resolve customer issues quickly, and maintain high satisfaction. Skilled in coordinating technical support, managing work orders, and ensuring SLA compliance. Strong attention to detail, with transferable skills in IT support and incident management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

OPERATIONS CENTER REPRESENTATIVE

Ascent LLC
12.2024 - Current
  • Coordinated and managed data center maintenance requests by creating and updating work orders, dispatching technicians, and monitoring alarm systems to ensure seamless operations and adherence to SLAs
  • Provided technical support and issue escalation by documenting call information, notifying clients and internal teams of critical alarms, and following established processes to resolve incidents promptly

CUSTOMER SERVICE REPRESENTATIVE

Copart
08.2023 - 08.2024
  • Managed and resolved customer complaints in a timely and professional manner, ensuring customer satisfaction; skills transferable to IT support roles where resolving technical issues is key
  • Assisted an average of 25 customers daily with vehicle acquisitions through a car auction, ensuring all title documents met DMV standards
  • Demonstrated strong attention to detail and accuracy, qualities crucial for handling technical documentation and IT systems

STOREKEEPER

Ameren Corporation
09.2021 - 07.2023
  • Operated forklifts for two years while managing a high volume of orders, averaging 200 items per day, and maintaining a focus on operational efficiency and professionalism
  • Gained hands-on experience with inventory software, scanners, and databases, showcasing strong technical skills in tracking stock and ensuring accurate order fulfillment
  • Effectively balanced physical tasks with technology-based solutions, similar to managing IT service tickets or system processes, to optimize warehouse operations

Education

IT SUPPORT -

PERSCHOLAS
St Louis, MO
11-2024

North Technical Highschool
St Louis, MO
06-2021

Some College (No Degree) -

RITENOUR Highschool
St Louis, MO

Tech Skills

Active Directory/GPOs, Microsoft Office, Google Workspace, Windows, MacOS, Linux/Unix, Windows Server 2012 R2, Linux Server, Desktop PCs, Laptops, Mobile Devices (iOS and Android), Printers, Networking Basics (LAN/WAN, DNS/DHCP/WDS), Troubleshooting Hardware and Software, Command Line, PowerShell

Certification

  • Comptia A+
  • Google IT support
  • AWS MIG welding
  • Forklift

Timeline

OPERATIONS CENTER REPRESENTATIVE

Ascent LLC
12.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Copart
08.2023 - 08.2024

STOREKEEPER

Ameren Corporation
09.2021 - 07.2023

IT SUPPORT -

PERSCHOLAS

North Technical Highschool

Some College (No Degree) -

RITENOUR Highschool

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Yahiness Knight