Yahir Rodriguez Ruiz
Goleta,CA
Summary
Experienced restaurant manager delivering exceptional guest experiences, driving team performance, and ensuring seamless operations. Known for strong training abilities and dedication to conflict resolution, ready to enhance service delivery and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Chili’s Grill & Bar
Goleta, CA
07.2024 - Current
- Oversee front-of-house and back-of-house operations with a focus on guest satisfaction and seamless service delivery.
- Coached and mentored servers through one-on-one development, helping them exceed brand standards and achieve individual performance metrics.
- Worked with team members to enhance service consistency, elevate dining experiences, and strengthen overall hospitality culture within my restaurant.
- Manage and mentor a diverse team to ensure consistent, high-quality service, aligned with brand standards.
- Handle conflict resolution and guest concerns with professionalism and empathy.
- Lead pre-shift meetings, implement training protocols, and support smooth restaurant flow.
- Analyze weekly sales and guest satisfaction data to make operational improvements.
- Uphold brand values through consistent communication and attention to detail.
- Collaborate with the management team to optimize service speed, food accuracy, and cleanliness scores.
- Promoted internally after 4 years of excellence in service, training, and leadership, becoming the youngest manager in all of Chili’s.
- Balanced employee needs and guest satisfaction, with a service-first mindset, improving team morale, reducing turnover, and creating a welcoming environment for guests and staff.
- Successfully balanced a 50-hour full-time management role while attending college full time and completing a professional internship with the NFL’s Los Angeles Rams, demonstrating exceptional time management, discipline, and commitment to high-performance environments.
50/50 Raffle and Community Engagement Team Member
Los Angeles Rams
Inglewood, California
07.2024 - 02.2025
- Selected to represent the Rams Foundation as a 50/50 Raffle Team Member, engaging with thousands of fans at SoFi Stadium during every home game.
- Consistently ranked as one of the top sellers, raising significant funds to support the Rams’ foundation across Los Angeles.
- Served as a community ambassador, educating fans about the foundation’s impact on the community.
- Provided high-energy, guest-focused service to enhance fan experience while supporting the team’s mission to give back to the community.
Server/Certified Trainer
Chili’s Grill & Bar
Goleta, CA
09.2021 - 07.2024
- Served as the only full-time server while attending college full-time, showcasing dedication and work ethic.
- Recognized as head server based on sales performance and exceptional guest feedback.
- Trained new servers and assisted in onboarding future managers, ensuring consistency in service and hospitality.
- Focused on personalized service, upselling, and creating memorable guest experiences.
- Won multiple contests in the region based on sales and service.
Customer Service Team Member
Sears
Palmdale
04.2020 - 09.2020
- Worked in the merchandise pickup department, coordinating efficient order processing, inventory checks, and curbside deliveries to ensure customer satisfaction.
- Trained new associates on consumer interaction and pickup logistics.
- Cross-trained in cashiering, returns, and floor merchandising.
Education
Bachelor of Arts - Communication
University Of California, Santa Barbara
Santa Barbara, CA06-2025
High School Diploma -
The Palmdale Aerospace Academy
Palmdale, CA01.2021
Skills
- Multitasking and time management
- Performance metrics analysis
- Guest-centered service delivery
- Problem solving and resolution
- Hospitality expertise
- Team leadership and management
- Conflict resolution strategies
- Bilingual communication skills
- Training and development facilitation
- Inventory control and record keeping
- Staff scheduling and shift management
- Full-service restaurant experience
- Customer service excellence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Armando Ayala
Director of Operations At Brinker International
310- 954-7211
Vincent Regina
General Manager Chili's Goleta
917-968-3361
Timeline
Restaurant Manager
Chili’s Grill & Bar
07.2024 - Current
50/50 Raffle and Community Engagement Team Member
Los Angeles Rams
07.2024 - 02.2025
Server/Certified Trainer
Chili’s Grill & Bar
09.2021 - 07.2024
Customer Service Team Member
Sears
04.2020 - 09.2020
Bachelor of Arts - Communication
University Of California, Santa Barbara
High School Diploma -
The Palmdale Aerospace Academy
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