Yahna Butler
Fort Lauderdale,FL
Summary
I am highly experienced Customer Service Professional who has
demonstrated the ability to lead diverse teams of professionals and line employees to
new levels of success in a variety of highly competitive industries, cutting-edge markets,
and fast-paced environments. Strong skill set that allows adaptation to a variety of
industries and positions, coupled with a work ethic and demand for excellence that is
second-to-none. In addition, stability in the community and continual employment without
absence demonstrates responsibility and accountability in all things.
Overview
1
1
Certification
Work History
Body Shop Estimator
Ed Morse Cadillac
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
.
Head Cashier Supervisor
Wawa
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Handled Payroll and receivables.
Cashier
Publix
- Enhanced customer satisfaction by providing excellent customer service.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FLSkills
- Training & Development
- Structural Analysis
- Damage Assessment
- Team Management
- Team Building
- Guess Service Management
- Conflict Resolution
- CRM
Certification
Word
Powerpoint
Excel
CPR
Affiliations
- Writing
- Volunenteering
- Yoga
- Travel
Timeline
Body Shop Estimator
Ed Morse Cadillac
Head Cashier Supervisor
Wawa
Cashier
Publix
Associate of Arts - Business Administration And Management
Broward College
Word
Powerpoint
Excel
CPR
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