Yahnai Lennon
Rochester,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring four years of relevant work experience to your team.
Overview
8
8
years of professional experience
Work History
Outpatient Access Receptionist II
Strong Memorial Hospital, University Of Rochester
03.2021 - Current
- Ensured smooth operation of the front office, managing phone lines, greeting patients, and handling inquiries with professionalism.
- Managed inventory of office supplies, ensuring availability of necessary materials for daily operations without interruption.
- Facilitated timely access to care by identifying available appointment slots and coordinating schedules among multiple healthcare providers.
- Improved communication between departments by accurately documenting and relaying pertinent patient information.
- Supported efficient clinic operations by assisting nursing staff in preparing examination rooms for patient visits.
Front Desk Clerk
Holiday Inn Express
02.2019 - 04.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Sales Associate
Target
11.2018 - 02.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders and gift card activations.
Front End Cashier
Wegmans Food Markets
02.2016 - 03.2018
- Helped customers complete purchases, locate items and join reward programs.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
East High School
06.2019
Skills
- Medical Reception
- Payment Collection
- Scheduling appointments
- Software Navigation
- Phone and Email Etiquette
Timeline
Outpatient Access Receptionist II
Strong Memorial Hospital, University Of Rochester
03.2021 - Current
Front Desk Clerk
Holiday Inn Express
02.2019 - 04.2021
Sales Associate
Target
11.2018 - 02.2019
Front End Cashier
Wegmans Food Markets
02.2016 - 03.2018
High School Diploma -
East High School
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