Yahui Chang
Folsom,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
99 Ranch Market
Folsom, CA
06.2024 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Teacher
MDJH
Taiwan Taipei
1997 - 07.2014
- Utilized interactive teaching methods like group projects and hands-on activities to boost classroom engagement.
- Conducted regular assessments to evaluate student performance and inform lesson development.
- Worked with other educators to create interdisciplinary units that fostered deeper understanding.
- Engaged in continuous professional development through workshops and conferences to enhance educational practices.
Education
National Taiwan Normal University
Taipei Skills
Active listening
Costumer relation
Languages
Chinese (Mandarin)
Full Professional
Timeline
Customer Service Representative
99 Ranch Market
06.2024 - 07.2025
Teacher
MDJH
1997 - 07.2014
National Taiwan Normal University