Overview
Work History
Education
Skills
Timeline
Generic

Yahya Mohamed

Boston,MA

Overview

7
7
years of professional experience

Work History

Overnight Front Desk Supervisor

Omni Hotels & Resorts
Boston, MA
04.2024 - Current
  • Monitored and upheld hotel security during overnight shifts.
  • Supervised staff operations, assigned tasks, delegated responsibilities, and provided guidance to ensure exceptional service.
  • Managed guest check-ins and check-outs, ensuring compliance with hotel policies and efficient processes.
  • Conducted daily financial audits, balanced accounts, and prepared detailed reports for management.
  • Resolved guest and staff conflicts efficiently, ensuring smooth operations and positive guest experiences.

Assistant Manager

VPNE Parking Solutions LLC
Boston, MA
10.2021 - 03.2024
  • Assisted in the recruitment, training and development of valet staff.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify garage space usage, address discrepancies, and forecast future needs.
  • Ensured the safety and security of all valet-parked vehicles.

Security Supervisor

Omnium Protection Group
Boston, MA
03.2018 - 06.2022
  • Supervised a team of security officers in their daily duties.
  • Monitored and maintained security systems, including alarms, CCTV cameras, access control systems, and other related equipment.
  • Managed scheduling and deployment of security personnel across various shifts.
  • Inspected posts as scheduled and met with subordinates to outline tasks and responsibilities.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.

Education

ENGLISH LITERATURE

Southern New Hampshire University
Manchester, NH

Skills

  • Team Leadership
  • Operations Oversight
  • Project Management
  • Staff Training and Development
  • Performance Improvement
  • Policy and Procedure Modification
  • Guest Complaint Resolution
  • Documentation and Control

Timeline

Overnight Front Desk Supervisor

Omni Hotels & Resorts
04.2024 - Current

Assistant Manager

VPNE Parking Solutions LLC
10.2021 - 03.2024

Security Supervisor

Omnium Protection Group
03.2018 - 06.2022

ENGLISH LITERATURE

Southern New Hampshire University

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Yahya Mohamed