Yahya Mohamed
Boston,MA
Overview
7
7
years of professional experience
Work History
Overnight Front Desk Supervisor
Omni Hotels & Resorts
Boston, MA
04.2024 - Current
- Monitored and upheld hotel security during overnight shifts.
- Supervised staff operations, assigned tasks, delegated responsibilities, and provided guidance to ensure exceptional service.
- Managed guest check-ins and check-outs, ensuring compliance with hotel policies and efficient processes.
- Conducted daily financial audits, balanced accounts, and prepared detailed reports for management.
- Resolved guest and staff conflicts efficiently, ensuring smooth operations and positive guest experiences.
Assistant Manager
VPNE Parking Solutions LLC
Boston, MA
10.2021 - 03.2024
- Assisted in the recruitment, training and development of valet staff.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify garage space usage, address discrepancies, and forecast future needs.
- Ensured the safety and security of all valet-parked vehicles.
Security Supervisor
Omnium Protection Group
Boston, MA
03.2018 - 06.2022
- Supervised a team of security officers in their daily duties.
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems, and other related equipment.
- Managed scheduling and deployment of security personnel across various shifts.
- Inspected posts as scheduled and met with subordinates to outline tasks and responsibilities.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Education
ENGLISH LITERATURE
Southern New Hampshire University
Manchester, NHSkills
- Team Leadership
- Operations Oversight
- Project Management
- Staff Training and Development
- Performance Improvement
- Policy and Procedure Modification
- Guest Complaint Resolution
- Documentation and Control
Timeline
Overnight Front Desk Supervisor
Omni Hotels & Resorts
04.2024 - Current
Assistant Manager
VPNE Parking Solutions LLC
10.2021 - 03.2024
Security Supervisor
Omnium Protection Group
03.2018 - 06.2022
ENGLISH LITERATURE
Southern New Hampshire University