Jhonas Mercado
Paterson,NJ
Overview
9
9
years of professional experience
Work History
Overnight Front Desk
Extended Stay America
Ramsey, NJ
07.2023 - 02.2024
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
- Greeted visitors and provided them with information about the company.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
Assistant Food Service Manager
College Achieve Charter School
PATERSON, New Jersey
09.2018 - 06.2021
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Maintained accurate records of inventory levels, ordering supplies as needed.
- Monitored food preparation activities to ensure adherence to safety standards and regulations.
Manager
Popeyes® Louisana Kitchen
Wayne, NJ
07.2015 - 08.2017
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Education
High School Diploma -
Eastside High School
Paterson, NJ06-2016
Skills
- Front Desk Operations
- Paperwork Coordination
- Sales Management
- Team Leadership
- Time Management
- Staff Training and Development
- Sales Techniques
- Brand Management
Timeline
Overnight Front Desk
Extended Stay America
07.2023 - 02.2024
Assistant Food Service Manager
College Achieve Charter School
09.2018 - 06.2021
Manager
Popeyes® Louisana Kitchen
07.2015 - 08.2017
High School Diploma -
Eastside High School