Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yaidimar Gonzalez Morales

Del Rio,TX

Summary

Dynamic Service Advisor with a proven track record at Hyundai, excelling in customer service and vehicle assessment. Skilled in multitasking and organization, I effectively managed inquiries and appointments while supporting technicians. Committed to enhancing customer satisfaction through clear communication and expertise in service options and warranty policies.

Overview

2
2
years of professional experience

Work History

Service Advisor

Hyundai
Brookshire, TX
09.2024 - 05.2025
  • Assisted customers in understanding service options and recommendations.
  • Handled appointment scheduling and managed customer inquiries efficiently.
  • Supported technicians by preparing necessary documentation for service procedures.
  • Learned to operate diagnostic tools to assist with customer vehicle assessments.
  • Collaborated with team members to maintain organized service area and inventory.
  • Developed familiarity with warranty policies and service agreements for customer education.

Optician

Walmart
Richmond, TX
01.2023 - 09.2024
  • Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
  • Conducted routine vision tests using specialized optical equipment to ensure accurate prescriptions.
  • Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
  • Maintained inventory of eyewear products and ordered supplies to meet customer demand.
  • Processed insurance claims accurately to facilitate seamless transactions for clients.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

Education

High School Diploma -

Fulshear High School
Fulshear, TX
04.2022

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment

Languages

Spanish
Native or Bilingual

Timeline

Service Advisor

Hyundai
09.2024 - 05.2025

Optician

Walmart
01.2023 - 09.2024

High School Diploma -

Fulshear High School