YAILEN RODRIGUEZ
Lehigh Acres,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
DRIVER
AAAC LOGISTICS
NAPLES, FL
09.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
Dispatcher
TRUCKING SOLUTIONS PRO
LEHIGH ACRES, FL
02.2019 - 02.2022
- Updated records of driver locations, delays, and cancellations.
- Received and dispatched calls for emergency services.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Ensured compliance with safety regulations and company policies.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
CUSTOMER SERVICE FRONT DESK
U-Haul Corporate Office
Miami, FL
01.2008 - 09.2008
- Monitored vehicle performance and reported any problems or concerns to management.
- Responded to customer queries in person, over the phone, or via email in a timely manner.
- Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.
- Handled cash transactions accurately according to established procedures and regulations.
- Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
Education
GED -
STRATFORD CAREER INSTITUTE
Saint Albans, VT03-2007
Skills
- Vehicle Maintenance
- Daily logging
- DOT Compliance
- Passenger Assistance
- Appointment Scheduling
- Customer Service
- Navigational Systems and GPS
- Problem-Solving
- Driving and transportation
- Vehicle inspections
- Shipping and packaging
Certification
HHA, CPR
Languages
English
Professional
Spanish
Professional
Timeline
DRIVER
AAAC LOGISTICS
09.2023 - Current
Dispatcher
TRUCKING SOLUTIONS PRO
02.2019 - 02.2022
CUSTOMER SERVICE FRONT DESK
U-Haul Corporate Office
01.2008 - 09.2008
GED -
STRATFORD CAREER INSTITUTE
HHA, CPR
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