Yailene Valencia
Tomball,TX
Summary
Proven leader and adept cash manager, I excelled at Lowe's Home Centers, LLC by enhancing team performance and customer satisfaction. Expert in employee training and cash handling, I significantly minimized financial discrepancies and mentored staff to exceed objectives. My approach combines strong team leadership with efficient customer service management, driving substantial improvements in operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Head Cashier/Team Leader
Lowe's Home Centers, LLC
01.2021 - Current
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
No Degree - Phlebotomy
Lone Star College System of Tomball
Tomball, TX04.2022
High School Diploma -
Tomball Memorial High School
Tomball, TX06.2019
Skills
- Cash Handling
- Employee Training
- Customer Service Management
- Team Leadership
- Staff Supervision
- Supply Restocking
- Punctual and Reliable
- Bilingual (Spanish )
- Merchandising
- Shift Scheduling
- Time management strength
- Store opening/closing procedures
Timeline
Head Cashier/Team Leader
Lowe's Home Centers, LLC
01.2021 - Current
No Degree - Phlebotomy
Lone Star College System of Tomball
High School Diploma -
Tomball Memorial High School
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