Dependable and motivated professional with experience in customer service, leadership, warehouse operations, inventory control, and forklift operation. Strong communication, multitasking, and problem-solving skills with the ability to thrive in fast-paced environments.
Work History
Head Cashier/Team Leader
2 Years 8 Months
Academy Sports + Outdoors | 12.2023 - Current
Lead a team of cashiers to ensure smooth front-end operations, consistent service quality, and efficient transaction processing.
Train and mentor new team members on POS systems, customer service protocols, and cash-handling procedures.
Resolve escalated customer inquiries and complaints with professionalism and empathy, maintaining high satisfaction scores.
Balance cash drawers and manage daily reconciliations to ensure financial accuracy.
Maintain a clean, organized, and welcoming checkout environment to promote a positive customer experience.
Pharmacy Technician
1 Month
VetSource | 07.2026 - 2026
Processed medication orders accurately for veterinary patients.
Managed inventory levels to ensure availability of essential pharmaceuticals.
Assisted pharmacists in preparing and dispensing medications safely.
Maintained compliance with regulatory standards for pharmacy operations.
Production Worker
2 Years 7 Months
Costex Tractor Parts | 05.2021 - 12.2023
Managed order picking, packaging, and shipping for a high-volume warehouse, maintaining 98% order accuracy.
Monitored inventory levels and reported discrepancies to improve supply chain efficiency.
Exceeded daily productivity targets through strong time management and attention to detail.
Operated warehouse equipment safely and adhered to all OSHA and company safety regulations.
Collaborated with team members to streamline production and reduce order turnaround time.
Operated sit-down, stand-up reach, and double-fork forklifts to move heavy inventory and fulfill production orders efficiently.
Loaded and unloaded shipments, maintained organized staging areas, and performed regular safety inspections.
Accurately picked, wrapped, and transported materials while meeting productivity and safety goals.
Assisted with inventory counts and coordinated with team members to optimize warehouse flow.
Inventory Control Specialist
5 Years 1 Month
The Container Store | 03.2016 - 04.2021
Oversaw daily inventory operations including stock audits, replenishment, and cycle counts to ensure 100% inventory accuracy.
Collaborated with procurement and warehouse teams to forecast demand and determine optimal stock levels.
Designed and implemented tracking systems to reduce inventory errors and improve workflow efficiency.
Conducted root-cause analyses for inventory discrepancies and developed corrective action plans.
Demonstrated strong analytical and problem-solving skills in data-driven decision making.
Team Lead / Server
5 Years
Olive Garden | 02.2011 - 02.2016
Provided exceptional customer service in a fast-paced dining environment, ensuring guest satisfaction and repeat business.
Trained and supported new servers in order accuracy, timing, and communication standards.
Maintained up-to-date knowledge of menu items and specials to make personalized recommendations.
Assisted management with daily shift organization and ensured compliance with health and safety regulations.
Uphold cleanliness, sanitation, and presentation standards across all service areas.
Education
Bachelor's degree - Elementary Education
Jackson State University | Jackson, MS | 05.2019
High School Diploma
Callaway High School | Jackson, MS | 05.2014
Skills
Customer Service
Leadership
Cash Handling & POS Systems
Inventory Control
Shipping & Receiving
Forklift Operation
Warehouse Operations
Microsoft Office
Data Entry
Time Management
Certification
Driver's License, Valid and in good standing
Child Maltreatment: A Guide for Child Care Professionals, 12/01/24 to 12/01/27
Managing Common Childhood Illnesses in Child Care, 12/01/24 to 12/01/27
Emergency Planning for Child Care Providers, 12/01/24 to 12/01/27
Supporting Preschool Mental Health, 12/01/24 to 12/01/27
Outdoor and Nature Play and Physical Development, 12/01/24 to 12/01/27
Brain Development, SIDS, and Abusive Head Trauma / Shaken Baby Syndrome, 12/01/24 to 12/01/27
Vertical Business Head/Product Manager/Team Leader/B2B Manager at LG Electronics Saudi Arabia LLCVertical Business Head/Product Manager/Team Leader/B2B Manager at LG Electronics Saudi Arabia LLC