Yailenys Perez
Summary
Dedicated employee fluent in both English and Spanish known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Patient Experience Specialist
Univida Medical Centers
01.2024 - Current
- Providing customer service to patient inquiries.
- Welcoming patients into their new centers.
- Courtesy calls to all the patients who have had an appointment
- Providing help to the patients when they have concerns about their appointments
- Problem Solving when the patient has an issue or disagreement with the center
Retention Specialist
Canohealth
08.2019 - 01.2022
- Engaging in patient communication to verify the currency of their essential medical requirements.
- Solving any discrepancies made by the patient to provide a better service.
- "Maintaining transparency with the patient regarding their medical records and the directives provided by healthcare professionals."
Dispatcher
El CarWash
Miami, FL
07.2018 - 12.2019
- Guiding Customers with their cars through the Carwash tunnel
- Overseeing daily revenue
- Problem Solving when the customer is Unhappy with a service
- Ensuring Safety in Car Wash Operations
Beauty Specialist
Target
Miami , FL
01.2017 - 07.2018
- Customer Service
- Training crew
- Cashier
- Keeping Communication with Customers to provide the best beauty tips
- Stocking Inventory
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FL04-2019
Skills
- Safety
- Communication
- Problem Solving
- Dependability
- Integrity/ Honesty
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
Patient Experience Specialist
Univida Medical Centers
01.2024 - Current
Retention Specialist
Canohealth
08.2019 - 01.2022
Dispatcher
El CarWash
07.2018 - 12.2019
Beauty Specialist
Target
01.2017 - 07.2018
High School Diploma -
Hialeah Senior High School
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