Yailin Garcia
Rio Grande City,TX
Summary
Dynamic Enrollment Counselor with a proven track record at Graduation Alliance, excelling in customer service and admissions management. Adept at resolving issues swiftly, enhancing student satisfaction, and ensuring compliance. Skilled in data tracking and analysis, I effectively guided prospective students through the enrollment process, fostering clarity and support.
Overview
7
7
years of professional experience
Work History
Enrollment Counselor
Graduation Alliance
Remote
11.2021 - 05.2025
- Addressed inquiries from potential students through phone, email, and text message.
- Tracked student progress during completion of admissions application documents.
- Resolved issues promptly to promote high customer satisfaction.
- Managed time effectively to complete tasks within established deadlines.
- Guided prospective students throughout enrollment process, ensuring clarity and support.
Office Manager
Raul’s Income Tax Services
Rio Grande, TX
12.2017 - 05.2020
- Trained new hires on office policies and procedures to ensure compliance.
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Resolved client and case issues promptly, elevating customer satisfaction ratings.
Education
Bachelor of Arts - Psychology
University of Texas Rio Grande Valley
Edinburg, TX12-2021
High School Diploma -
Rio Grande City High School
Rio Grande City, TX05-2017
Skills
- Customer service excellence
- Admissions management
- Data tracking and analysis
- Compliance adherence
- Report generation and analysis
- Effective communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Enrollment Counselor
Graduation Alliance
11.2021 - 05.2025
Office Manager
Raul’s Income Tax Services
12.2017 - 05.2020
Bachelor of Arts - Psychology
University of Texas Rio Grande Valley
High School Diploma -
Rio Grande City High School
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