Yailinne Pulido Zavalza
Fontana,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
2
2
years of professional experience
Work History
Cashier
The Curry Pizza Company
Walnut, California
07.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Took orders and made sure they were made properly.
- Made orders when necessary.
- Restock fridge.
- Maintain work area clean.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Restaurant Hostess
PV Prime Grill & Tequila
Rancho Bernardo, CA
03.2024 - 07.2024
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assisted with setting up banquet rooms for special events.
- Opened doors for guests.
- Walked guests to their designated table.
- Made floor plans for servers with designated areas.
- Kept bathrooms clean and refilled seat covers, napkins, soaps, etc.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Managed reservations, waitlists, and special requests for large parties.
- Provided menus and answered questions about menu items and specials.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
High School Diploma -
Henry J. Kaiser High School
Fontana, CA05-2023
Some College (No Degree) - Criminal Justice
Notre Dame College
Cleveland, OHSkills
- ID Verification
- Drawer balancing
- Payment Processing
- Product Recommendations
- Cash Register Operation
- Customer Service
- Cash Handling
- Customer Assistance
- Staff Training
- Complex Problem-Solving
- Time management skills
- Written and verbal communication
- Order Taking
- Order Packaging
- Conflict Resolution
- Order Verification
- Cleaning and sanitizing
- Organizational abilities
- Guest inquiries
- Customer service excellence
Timeline
Restaurant Hostess
PV Prime Grill & Tequila
03.2024 - 07.2024
Cashier
The Curry Pizza Company
07.2022 - Current
High School Diploma -
Henry J. Kaiser High School
Some College (No Degree) - Criminal Justice
Notre Dame College