Summary

Overview

Work History

Education

Skills

Timeline

Yaima Ortiz Munoz

Miami,FL

Summary

Dedicated Housekeeping Room Attendant with a proven track record at Ocean Point Suites, enhancing guest satisfaction through meticulous attention to cleanliness and outstanding customer service. Skilled in deep cleaning protocols and guest relations, consistently contributing to a positive and memorable guest experience. Excelled in a team-oriented environment, showcasing exceptional multitasking abilities and a commitment to excellence.

Overview

11

11

years of professional experience

Work History

Housekeeping Room Attendant

Ocean Point Suites

08.2013 - 07.2024

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

Education

GED -

Eulogio Fernandes

Cuba

06-2017

Skills

Customer service
Guest relations
Team support and collaboration

Deep cleaning protocols
Multitasking

Timeline

Housekeeping Room Attendant

Ocean Point Suites

08.2013 - 07.2024

GED -

Eulogio Fernandes