Yaima Sanchez
Las Vegas
Summary
Experienced general manager optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
General Manager
Valls Pro Services Llc
12.2023 - 06.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Train and prepare prospects to perform efficiently during tax season
General Manager
Alvarez Guasch Tax Group
01.2020 - 08.2023
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Train and prepare prospects to perform effectively during tax season.
- Maintain team productivity, discipline and oversee client complaints.
- Ensure the completion of all daily tasks and ensure goals are met.
Truck Dispatcher
Kminaaa Records Corp
06.2018 - 01.2020
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Book loads and keep all proper documentation for payroll purposes.
- Coordinated driver dispatch to accomplish daily routes.
Assistant Social Media Manager
Florida National University
05.2015 - 06.2018
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Analyzed and reported social media and online marketing campaign results.
Education
Tax Diploma - Taxation
Latino Tax Pro
Remote12.2020
Associate of Science - Dental Laboratory Technology
Florida National University
Hialeah, FL09.2016
Skills
- Workflow Processes
- Bilingual (English and Spanish)
- Time Management
- Managing Multiple Tasks
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Valls Pro Services Llc
12.2023 - 06.2025
General Manager
Alvarez Guasch Tax Group
01.2020 - 08.2023
Truck Dispatcher
Kminaaa Records Corp
06.2018 - 01.2020
Assistant Social Media Manager
Florida National University
05.2015 - 06.2018
Tax Diploma - Taxation
Latino Tax Pro
Associate of Science - Dental Laboratory Technology
Florida National University
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