Yaimara Cruz
Kansas City ,MO
Summary
Dynamic leader with proven expertise in shipping and receiving, and exceptional customer service skills, honed across roles at Whole Foods Market Inc and Sprouts Farmer Market. Excelled in reducing waste by optimizing workflows, boosting team efficiency, and enhancing customer satisfaction. Skilled in inventory software, showcasing a blend of technical proficiency and a team player attitude. Alert Receiving Associate with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management.
Overview
10
10
years of professional experience
Work History
Produce Team Receiver
Whole Foods Market Inc
08.2024 - Current
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
Delivery Driver
Doordash, UberEats, Roadie
01.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Produce Manager
Sprouts Farmer Market
05.2021 - 07.2024
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
Rideshare Driver
Uber, Lyft
12.2016 - 12.2022
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Flex Driver
Amazon Flex
01.2018 - 01.2022
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
Assistant Produce Manager
Hen House Market
10.2014 - 05.2021
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
Education
High School Diploma -
Heroes Del Moncada
Havana, Cuba06.2001
Skills
- Shipping and receiving
- Customer Service
- Product Inspection
- Record preparation
- Sales experience
- Inventory Restocking
- Team player attitude
- Speed and Agility
- Leadership Qualities
- Self-Motivated and Independent
- Attention to Detail
- Inventory Software
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Produce Team Receiver
Whole Foods Market Inc
08.2024 - Current
Produce Manager
Sprouts Farmer Market
05.2021 - 07.2024
Delivery Driver
Doordash, UberEats, Roadie
01.2021 - Current
Flex Driver
Amazon Flex
01.2018 - 01.2022
Rideshare Driver
Uber, Lyft
12.2016 - 12.2022
Assistant Produce Manager
Hen House Market
10.2014 - 05.2021
High School Diploma -
Heroes Del Moncada
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