Yaimary Sanchez Cordova
Naples,FL
Summary
Dynamic professional with 15 years of experience in high-pressure environments, excelling in customer service and operations management. Proven ability to foster collaborative team dynamics while maintaining a strong focus on efficiency and client satisfaction. Skilled in optimizing communication processes and enhancing service delivery, leveraging bilingual capabilities to connect with a diverse clientele. A strong commitment to operational excellence and conflict resolution ensures a seamless experience for guests in the restaurant industry. Ready to contribute a wealth of knowledge and a passion for hospitality to a thriving team.
Overview
16
16
years of professional experience
Work History
Dispatcher
Bald Eagle Towing & Recovery
Naples, Florida
10.2019 - 03.2026
- Managed daily dispatch operations, ensuring timely responses to service requests.
- Streamlined communication processes between drivers and clients, resulting in faster service response times.
- Trained and supervised team members, fostering a collaborative work environment.
- Implemented tracking systems for service performance monitoring, leading to more effective resource allocation.
- Developed customer service protocols that contributed to higher client satisfaction ratings.
- Maintained accurate records of service requests and dispatch logs for performance analysis.
- Facilitated conflict resolution between drivers and clients to maintain high service standards.
- Organized team meetings to align goals and improve operational strategies.
- Recognized as Employee of the Month.
- Earned multiple promotions for demonstrating strong leadership and commitment.
Dispatcher
Flat Haul Transport inc
Naples, FL
01.2010 - 10.2019
- Managed over-the-road dispatching operations for efficient logistics.
- Coordinated with drivers to optimize routes, reducing delays and improving delivery timelines.
- Cultivated client relationships to ensure service excellence and foster long-term partnerships.
- Monitored compliance with safety regulations and company policies.
- Streamlined communication and workflow processes to enhance operational efficiency.
Server
Bone Hook Brewing Company
Naples, Florida
09.2018 - 08.2019
- Check reservations and seating chart: Understand table assignments and expected guest flow.
- Provide excellent customer service and communication.
- Demonstrate strong multitasking and time management skills.
- Maintain attention to detail.
- Collaborate effectively with kitchen and front-of-house staff.
- Proficient in cash handling and POS systems.
- Possess knowledge of the menu.
- Greet and seat guests promptly (or coordinate with host).
- Present menus and explain specials or promotions.
- Take orders accurately, including special requests or allergies.
- Enter orders into POS system for kitchen and bar.
- Serve food and drinks in a timely, courteous manner.
- Check back with guests to ensure satisfaction and address any issues.
- Refill drinks and remove used dishes as needed.
- Upsell menu items like appetizers, desserts, or drinks.
- Coordinate with kitchen and bar staff to ensure smooth service.
- Deliver checks and process payments correctly.
- Thank guests and invite them to return.
- Clean and reset tables for the next shift.
- Restocked and organized service stations to maintain efficiency during service.
- Complete side work (rolling silverware, cleaning sections, etc.).
- Reported tips and closed out register.
Education
High School Diploma -
International Learning Academy
Naples FL01-2004
Skills
- Logistics management
- Route optimization
- Routing orders
- Route planning
- Adjusting routes
- Urgent delivery coordination
- Field personnel dispatch
- Dispatch procedures
- Scheduling coordination
- Driver communication
- Call handling
- Time management
- Record keeping
- Processing paperwork
- Employee training
- Training new hires
- Problem solving
- Effective communication
- Customer service
- Team leadership
- Prioritizing calls
- Map reading
Languages
English
Professional
Spanish
Professional
Timeline
Dispatcher
Bald Eagle Towing & Recovery
10.2019 - 03.2026
Server
Bone Hook Brewing Company
09.2018 - 08.2019
Dispatcher
Flat Haul Transport inc
01.2010 - 10.2019
High School Diploma -
International Learning Academy