Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Yaine Gonzalez Sayas

Las Vegas,NV

Summary

Dynamic and dedicated waitress with a proven track record at Habana Grill, excelling in customer service and team collaboration. Skilled in cash handling and payment processing, I consistently enhanced guest satisfaction through effective communication and attention to detail, ensuring a seamless dining experience even during peak hours.

Overview

9
9
years of professional experience

Work History

Waitress

Habana Grill
12.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress

Mango Tango Nightclub
11.2021 - 09.2023
  • Processed customer payments accurately using point-of-sale systems.
  • Assisted in training new team members on service protocols and procedures.
  • Adapted to changing priorities during peak hours to meet customer needs efficiently.
  • Communicated effectively with coworkers to enhance teamwork and service quality.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Waitress

The Beach Sunset
02.2016 - 10.2020
  • Provided exceptional customer service in fast-paced dining environment.
  • Learned menu items and daily specials to assist guests with selections.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining area for optimal guest experience.

Education

University Degree - Hospitality And Tourism Management

Felix Varela
Ciego De Avila, Cuba
02.2005

Skills

  • Customer service
  • Greeting guests
  • Team collaboration
  • Order taking
  • Attention to detail
  • Cash handling
  • Payment processing
  • Service prioritization
  • Menu presentation
  • Allergy awareness
  • Food presentation
  • Beverage preparation
  • Sales techniques
  • Table setting knowledge
  • Compliance standards
  • Sales expertise
  • Food and beverage pairings
  • Bar terminology
  • Food inspection

Languages

Spanish
Full Professional
English
Elementary

Timeline

Waitress

Habana Grill
12.2023 - Current

Waitress

Mango Tango Nightclub
11.2021 - 09.2023

Waitress

The Beach Sunset
02.2016 - 10.2020

University Degree - Hospitality And Tourism Management

Felix Varela

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Yaine Gonzalez Sayas