Yairedith Cabrera
Summary
Proven Shift Manager at McDonald's, adept in decision-making and customer service, enhanced team performance through effective training and mentoring. Achieved high customer satisfaction by prioritizing quality control and fostering a positive work environment. Skilled in cash handling and staff motivation, consistently upholding company standards.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
09.2021 - 02.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed staff hiring, training and supervision.
Education
High School Diploma -
Plainfield High School
Plainfield 06-2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Training and mentoring
- Shift leadership
- Quality control
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Shift Manager
McDonald's
09.2021 - 02.2025
High School Diploma -
Plainfield High School
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