Yaisa Drayton
East Orange,NJ
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Exela Technologies honed my skills in customer service, time management, and complex problem-solving. Leveraging leadership qualities and expertise in inventory management, I consistently exceeded sales targets and improved service delivery, demonstrating adaptability and a goal-driven approach.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Reliable and upbeat Office Services Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
17
17
years of professional experience
Work History
Sr. Office Services Associate
Williams Lea Tag
07.2021 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Developed strong rapport with customers and created positive impression of business.
- Assisting with mail services. creating UPS and FedEX labels.
Office Service Associate
Exela Technologies
09.2021 - 07.2022
- Distributed incoming mail from shipments, couriers and postal delivery to 6 departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Used scanner and Adobe to scan important documents into computer system.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
Innovation Events Coordinator
Exela Technologies
03.2019 - 09.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
Billing Associate
Exela Technologies
03.2017 - 03.2019
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Implemented proper execution of monthly collection letters and escalation process.
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Improved billing accuracy by thoroughly reviewing invoices and cross-referencing data with client accounts.
- Verified accuracy of accounts payable payments, resulting in 0% reduction in payment errors and check reissues.
Concierge
Elbow Beach Hotel
12.2007 - 03.2019
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
High School Diploma -
Warwick Secondary School
Paget BermudaSkills
- Attention to detail
- Computer skills
- Leadership qualities
- Customer engagement
- Complex Problem-solving
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- New hire training
- MS office
- Data entry
- Inventory management
- Management support
- Preparing reports
- Calendar management
- Event coordination
- Problem-solving
- Multitasking and organization
- Team collaboration
- Reliable and punctual
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Meeting scheduling
- Basic accounting
- Vendor management
- Friendly and helpful
- Honest and dependable
- Reception duties
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Office Service Associate
Exela Technologies
09.2021 - 07.2022
Sr. Office Services Associate
Williams Lea Tag
07.2021 - Current
Innovation Events Coordinator
Exela Technologies
03.2019 - 09.2021
Billing Associate
Exela Technologies
03.2017 - 03.2019
Concierge
Elbow Beach Hotel
12.2007 - 03.2019
High School Diploma -
Warwick Secondary School
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