LASHARAE ROCK
New London,CT
Summary
Seeking a position within a dynamic organization that leverages my professional background. A solid foundation in the intimate and interpersonal care of clients, and a profound understanding of budgetary and personnel policy, the procedures to safeguard agency resources, as well as, the importance of communication with family, staff, and management. Hard-working and trustworthy employee prepared to contribute service-minded and dedicated attitude within a positive service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Life Skills Coach
The Light House
Niantic, CT
02.2024 - Current
- Provide supervision, guidance and instruction to clients. Supports may include: direct supervision, personal care, behavioral interventions, dispensing medication etc.
- Ensure the health and safety of individuals in accordance with the individual service plan and in compliance with agency policies and procedures.
- Supply safe transportation for clients using Light House vehicles.
- Developed personalized coaching plans for each client, resulting in improved goal setting and achievement.
- Provided ongoing support to individuals experiencing crises or setbacks, offering guidance on navigating challenging situations effectively.
- Utilized active listening skills during sessions to build trust with clients while gathering valuable insights into their needs.
Front Counter Staff Member
Mystic Pizza
Mystic, CT
03.2013 - Current
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Maintained a clean and welcoming front counter area for an inviting customer experience.
- Contributed to a positive team environment by working collaboratively with coworkers.
- Managed cash register transactions, ensuring accuracy and proper handling of currency.
- Resolved customer issues promptly, maintaining professionalism and empathy throughout interactions.
- Ensured food safety standards were met through regular cleaning and sanitizing procedures.
- Reduced wait times for customers by quickly taking orders and communicating efficiently with the kitchen team.
- Improved customer loyalty by remembering regular patrons'' preferences and providing personalized service.
- Handled high-volume periods with ease, maintaining composure under pressure while serving customers efficiently.
- Increased repeat business through friendly and attentive service that exceeded customer expectations.
Community Worker 2/IICAPS
Child and Family Agency
New London, CT
06.2018 - 10.2023
- Implement philosophy and objectives of agency
- Work with a diverse group of clientele
- Document sessions and summary in electronic medical record database within agency-specified timeframes
- General agency and model-specific training (including Risking Connection)
- Create treatment plans and documentation in collaboration with families with attainable goals which were measured every 6 weeks.
- Create interventions that relate to/address the goals decided upon with the family
- Attend school meetings, coordinate with providers in school with regard to mirroring safety and skill building plans in the home
- Coordinate with outside providers and make referrals as necessary.
- Managed a caseload of 7 families.
Education
Bachelor of Science, Social Work -
DELAWARE STATE UNIVERSITY
Dover, Delaware05.2005
Skills
- Community Outreach
- Documentation And Reporting
- Client Advocacy
- Documentation proficiency
- Computer literacy
- Email and Telephone Etiquette
- Effective Communication
- Organization and Multitasking
- Patient support
- Patient Assessment
- Relationship Building
- Decision-Making
Certification
CPR Certification.
Risking Connection 3-day training.
Timeline
Life Skills Coach
The Light House
02.2024 - Current
Community Worker 2/IICAPS
Child and Family Agency
06.2018 - 10.2023
Front Counter Staff Member
Mystic Pizza
03.2013 - Current
Bachelor of Science, Social Work -
DELAWARE STATE UNIVERSITY