Yajaira Chavez
Chicago
Summary
Dynamic Patient Account Representative with extensive experience at Chicago Family Health Center, excelling in medical and dental billing. Proficient in EHR and payment posting, I leverage excellent interpersonal skills to resolve patient inquiries and enhance service delivery, ensuring compliance with HIPAA while optimizing patient flow and satisfaction.
Overview
23
23
years of professional experience
Work History
Patient Account Representative
Chicago Family Health Center
Chicago
07.2025 - Current
- Patient Registration, scheduling, front desk and customer service functions.
- Verify Insurance, Handle complaints, and troubleshoot potential customer issues.
- Maintain patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act.
- Make and confirm appointments.
- Proficient in office software to do chart prep.
- Collect co-payment and apply them to the account.
Medical /Dental Billing/clerk Account Representative
Chicago Family Health Center
Chicago
03.2003 - 12.2016
- Accurately applied payments to patients accounts and did adjustments if needed.
- Post, research, and resolve incorrect payments, EOB rejections and other issues with outstanding account.
- Reviewed billing edits and provided insurance providers with correct information.
- Post payments for Dental insurances.
- Processed claims in a timely manner both medical and dental.
- Handled Lawyers request for medical bills.
- Handled customer calls for patient inquiries.
- Received and open mail would distribute it to the appropriate place.
- Monthly patient statements.
Patient Service Representative
chicago family health centerr
Chicago
03.2003 - 12.2016
- Executed patient registration and scheduling processes efficiently at front desk.
- Verified insurance coverage and resolved customer complaints promptly.
- Maintained patient confidentiality in compliance with Health Insurance Portability and Accountability Act.
- Scheduled and confirmed appointments to optimize patient flow.
- Utilized office software for effective chart preparation.
- Collected co-payments and accurately applied them to patient accounts.
Education
High School -
Washington high school
Chicago01.1999
Skills
- ICD9
- CPT-4
- Medical Terminology
- EHR
- Excellent Interpersonal skills
- HIPAA Compliance
- Fluent Spanish
- Payment posting
- Claim entry
- Handling phone calls
- FQHC
- Athena Health
- Next Gen
- Dentrix
- Customer Service
- Medical and Dental Billing
- Online claim submission
Timeline
Patient Account Representative
Chicago Family Health Center
07.2025 - Current
Medical /Dental Billing/clerk Account Representative
Chicago Family Health Center
03.2003 - 12.2016
Patient Service Representative
chicago family health centerr
03.2003 - 12.2016
High School -
Washington high school