Giavanna Prato
Philadelphia,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Patient Reception Rep
Capital Health
Pennington, NJ
02.2024 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.Delivered support to medical staff in completion of patient paperwork.
Customer service representative
S Walter Packaging
Bensalem, Po
10.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Tracked orders from start to finish to ensure timely delivery of goods or services and also did returns for damaged product
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer service representative
Road one
Bensalem, Pa
04.2022 - 08.2022
- Assisted customers with product selection, ordering, billing returns, exchanges and technical support
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered inbound calls, chats and emails to facilitate customer service.
Customer service representative
Septa Headquarters
Philadelphia, Po
10.2021 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Maintained a high level of professionalism when dealing with difficult customers.
Private babysitter
Private sitter
Levittown, pa
01.2015 - 07.2021
- Provided meals, snacks and drinks for children according to parents' instructions
- Organized activities such as games, arts and crafts and outdoor play
- Changed diapers and potty trained toddlers
- Read stories, sang songs and played music to entertain children
- Taught basic manners like saying please and thank you
- Transported children to school, daycare or other activities as needed.
Front desk representative
Lifeworks
Doylestown, Pa
09.2018 - 07.2019
- Greeted customers warmly and made them feel welcome
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Sales associate
Gap Outlet
Doylestown, Po
09.2018 - 07.2019
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Expected graduation 03/2024 - certified medical assistant (CCMA)
Pennco tech
Bristol, PAHigh School Diploma -
Bensalem high school
Bensalem, PASkills
- Medical terminology
- Anatomy
- Physiology
- Medical billing
- Collections
- Medical transcripts
- Document processing
- General office procedures
- Medical office financial practices
- Vital signs
- Triage
- Injections
- Scheduling
- Phlebotomy
- Medical record management
- Electronic
- Manual
- Insurance coding
- ICD9
- ICD-10
- CPT
- HIPAA STANDARD
Timeline
Patient Reception Rep
Capital Health
02.2024 - Current
Customer service representative
S Walter Packaging
10.2022 - Current
Customer service representative
Road one
04.2022 - 08.2022
Customer service representative
Septa Headquarters
10.2021 - 12.2021
Front desk representative
Lifeworks
09.2018 - 07.2019
Sales associate
Gap Outlet
09.2018 - 07.2019
Private babysitter
Private sitter
01.2015 - 07.2021
Expected graduation 03/2024 - certified medical assistant (CCMA)
Pennco tech
High School Diploma -
Bensalem high school
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