Yajaira Mendez-Martinez
Buford,GA
Summary
Customer service-oriented professional capable of ensuring smooth patient flow by providing prompt attention to pull patient charts and necessary medical records. Managed both clinical and administrative duties that directly support efficient clinic flow, effective and safe clinic operations, and an excellent experience.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Northside Women Specialist
Alpharetta, GA
02.2023 - Current
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients about medications, procedures 1hr , 2hr, 3hr glucose test 24hr urine.
- Procedures perform in office IUD insertion / removal, Sono hysterogram, Nexplanon Insertion / removal, colonoscopy, Leep
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Medical Assistant
United Neurology
Riverdale, GA
07.2022 - 02.2023
- Entered insurance, demographics and health history into patient database.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Scheduled and confirmed patient appointments and consultations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized charts, documents and supplies to maintain team productivity.
Medical Assistant
Life Cycle OB/Gyn & Pediatrics
Riverdale, GA
10.2020 - 07.2022
- Scheduled and confirmed patient appointments and consultations.
- Entered insurance, demographics and health history into patient database.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Receptionist
American Family Care, Inc
Sandy Springs, GA
02.2018 - 07.2021
- Entered insurance, demographics and health history into patient database.
- Greeted and checked in patients, updating patient information in computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Education
Associate of Science -
United Education Insitiute
Morrow, GA01-2021
High School Diploma -
Forest Park High School
Forest Park, GA05-2017
Skills
- Bilingual Spanish-speaking
- Electronic health records
- Patient education
- Vital sign measurement
- Injections administration
- Inventory management
- Appointment scheduling
- Operating NST equipment
- Proper Sterilization Techniques
- Medical terminology
- Insurance verification
- Multi-line telephone system operation
- Administering medications
Languages
Spanish
Professional
Timeline
Medical Assistant
Northside Women Specialist
02.2023 - Current
Medical Assistant
United Neurology
07.2022 - 02.2023
Medical Assistant
Life Cycle OB/Gyn & Pediatrics
10.2020 - 07.2022
Medical Receptionist
American Family Care, Inc
02.2018 - 07.2021
Associate of Science -
United Education Insitiute
High School Diploma -
Forest Park High School