Yajayra Guzman

• Started my role as a float csr learn how to build relationships with customers, csr and lead csr learn how to do operations, train new employees. PB2 build customer relationships and help them with financial needs
• Consistently contributed to branch performance by generating new accounts, product referrals, and relationship growth, supporting branch sales and revenue goals
• Built and maintained a strong client portfolio, helping improve customer retention and satisfaction scores
• Supported branch operations across multiple locations as a float banker, ensuring continuity of service and operational efficiency
• Assisted in onboarding and training new employees, contributing to reduced ramp‑up time and improved employee readiness
• Resolved complex customer issues, including fraud concerns and account escalations, resulting in timely resolution and reduced customer complaints
• Demonstrated strong compliance awareness by adhering to banking regulations and internal controls, supporting audit‑ready branch operations

Led daily team huddles to communicate expectations, priorities, and productivity goals

• Coached and supervised team members, improving workflow efficiency and task completion rates
• Supported inventory management and logistics, contributing to accurate inventory control and loss prevention
• Served as a point of escalation for operational issues, ensuring timely resolution

Managed full store operations, including sales performance, cash handling, inventory, and customer service

• Led weekly sales meetings and coached staff, driving consistent sales growth and goal attainment
• Built strong customer relationships, contributing to repeat business and increased customer loyalty
• Maintained operational standards and accountability across all shifts